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MessageBird vs SendBird: What are the differences?
What is MessageBird? Making business communications feel as natural as communicating with friends. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.
What is SendBird? A Complete Chat Platform, Messaging and Chat SDK and API. SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.
MessageBird belongs to "Voice and SMS" category of the tech stack, while SendBird can be primarily classified under "Communications SDK".
Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!
if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform
Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.
Pros of MessageBird
- User friendly1
- Quality1
- Low Cost of entry1
- Powerful1
Pros of SendBird
- Active support is impressive. (Support for private deve13
- Pre-built UI for major platforms10
- Easy to use10
- Migration API for customers using other chat services8
- First chat SDK officially supports Xamarin7
- Scalability is awesome7
- Cool product5
- Because my product guy told me to5
- Unlimited number of users in public chat5
- Flexible message format ex) json, xml4
- Out of the box api and features2
- Intuitive and feature-packed2
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Cons of MessageBird
Cons of SendBird
- Policy on concurrent users leads to overages and overch2
- Prices ramp up exponentially2
