MessageBird vs SendBird

Overview

MessageBird

Stacks78

Followers132

Votes4

SendBird

Stacks142

Followers405

Votes78

MessageBird vs SendBird: What are the differences?

MessageBird and SendBird are two popular communication platforms that offer different features and functionalities. Understanding their key differences is essential for businesses looking for the right solution for their messaging needs.

MessageBird: MessageBird is a cloud communication platform that provides various communication channels such as SMS, voice, and chat. It focuses on enabling businesses to build omnichannel communication solutions and offers features like two-way messaging, number verification, and voice calling. MessageBird also provides extensive APIs and SDKs for integration with third-party systems and applications.
SendBird: SendBird, on the other hand, is a chat API and messaging SDK provider. It specializes in offering real-time chat and messaging features for businesses. SendBird's primary focus is on facilitating one-on-one and group chat functionalities within applications. It provides features like message synchronization, push notifications, typing indicators, and file attachments. SendBird also enables businesses to customize the chat interface according to their branding requirements.
Scalability: MessageBird offers high scalability, allowing businesses to handle a large volume of messages and calls efficiently. It leverages its infrastructure to ensure reliable message delivery and call quality even during peak usage. SendBird, on the other hand, is designed to handle real-time chat and messaging scenarios with high concurrency. It provides robust server infrastructure and optimized protocols for handling a large number of simultaneous connections.
Use Cases: MessageBird caters to businesses that require omnichannel communication solutions, enabling them to communicate with their customers through various channels like SMS, voice calls, and chat. It is suitable for industries like e-commerce, logistics, finance, and customer support. On the other hand, SendBird is specifically designed for businesses that require real-time chat and messaging functionality within their applications. It is widely used in industries like social media, gaming, dating, and on-demand services.
Security and Compliance: MessageBird ensures the security and privacy of customer data through its secure infrastructure and compliance with industry standards like GDPR and ISO. It provides encryption for data in transit and at rest, access controls, and monitoring mechanisms. SendBird also prioritizes data security and privacy, offering encryption and compliance with privacy regulations like GDPR and CCPA. It provides features like user authentication, access controls, and message moderation to enhance security.
Technical Implementation: MessageBird offers REST APIs and SDKs in various programming languages for easy integration with existing systems and applications. It provides comprehensive documentation, code samples, and support resources for developers. SendBird also provides SDKs and APIs for seamless integration into web and mobile applications. It offers detailed documentation, demo applications, and customer support to assist developers.

In Summary, MessageBird focuses on providing omnichannel communication solutions with various channels like SMS, voice, and chat, while SendBird specializes in real-time chat and messaging functionalities within applications. MessageBird emphasizes scalability, use cases across industries, and security and compliance, while SendBird prioritizes real-time chat scenarios and offers technical implementation support.

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CLI (Node.js)

Manual

Advice on MessageBird, SendBird

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Detailed Comparison

MessageBird	SendBird
At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.	SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.
<b>SMS API</b>: Carrier Route Optimization, Auto Concatenation, Global Compliance Engine, Alphanumeric Sender ID, Two-Way Messaging Enabled, Real-Time Reporting; <b>Voice API</b>: Cloud IVR, Number Masking, TTS, Transcriptions, Call Recording & Transfer, Custom Caller ID, Real-Time Reporting; <b>Programmable Conversations API</b>: Contact Data Enrichment, Message Channel Fallback, Merging OTT Channels, Omni-Channel API; <b>Verify API</b>: Pin Generation, Delivery (Flash, SMS, TTS); <b>Flow Builder</b>: No-code solution, Drag and drop, Templates, Cross-Channel functionalities;	In-app chat experiences users will love; Immersive voice and video experiences; Easy in-app chat support for your customers; Enterprise-ready compliance
Statistics
Stacks 78	Stacks 142
Followers 132	Followers 405
Votes 4	Votes 78
Pros & Cons
Pros 1 User friendly 1 Powerful 1 Low Cost of entry 1 Quality	Pros 13 Active support is impressive. (Support for private deve 10 Easy to use 10 Pre-built UI for major platforms 8 Migration API for customers using other chat services 7 First chat SDK officially supports Xamarin Cons 2 Policy on concurrent users leads to overages and overch 2 Prices ramp up exponentially
Integrations
Magento Front Smooch Zapier IFTTT Zendesk	No integrations available

What are some alternatives to MessageBird, SendBird?

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Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Sinch

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Plivo

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ChannelizeIO

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Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

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QuickBlox

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Related Comparisons

MessageBird vs SendBird: What are the differences?

MessageBird: MessageBird is a cloud communication platform that provides various communication channels such as SMS, voice, and chat. It focuses on enabling businesses to build omnichannel communication solutions and offers features like two-way messaging, number verification, and voice calling. MessageBird also provides extensive APIs and SDKs for integration with third-party systems and applications.
SendBird: SendBird, on the other hand, is a chat API and messaging SDK provider. It specializes in offering real-time chat and messaging features for businesses. SendBird's primary focus is on facilitating one-on-one and group chat functionalities within applications. It provides features like message synchronization, push notifications, typing indicators, and file attachments. SendBird also enables businesses to customize the chat interface according to their branding requirements.
Scalability: MessageBird offers high scalability, allowing businesses to handle a large volume of messages and calls efficiently. It leverages its infrastructure to ensure reliable message delivery and call quality even during peak usage. SendBird, on the other hand, is designed to handle real-time chat and messaging scenarios with high concurrency. It provides robust server infrastructure and optimized protocols for handling a large number of simultaneous connections.
Use Cases: MessageBird caters to businesses that require omnichannel communication solutions, enabling them to communicate with their customers through various channels like SMS, voice calls, and chat. It is suitable for industries like e-commerce, logistics, finance, and customer support. On the other hand, SendBird is specifically designed for businesses that require real-time chat and messaging functionality within their applications. It is widely used in industries like social media, gaming, dating, and on-demand services.
Security and Compliance: MessageBird ensures the security and privacy of customer data through its secure infrastructure and compliance with industry standards like GDPR and ISO. It provides encryption for data in transit and at rest, access controls, and monitoring mechanisms. SendBird also prioritizes data security and privacy, offering encryption and compliance with privacy regulations like GDPR and CCPA. It provides features like user authentication, access controls, and message moderation to enhance security.
Technical Implementation: MessageBird offers REST APIs and SDKs in various programming languages for easy integration with existing systems and applications. It provides comprehensive documentation, code samples, and support resources for developers. SendBird also provides SDKs and APIs for seamless integration into web and mobile applications. It offers detailed documentation, demo applications, and customer support to assist developers.

MessageBird vs SendBird

Overview