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MessageBird

60
111
+ 1
4
SendBird

102
325
+ 1
77
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MessageBird vs SendBird: What are the differences?

What is MessageBird? Making business communications feel as natural as communicating with friends. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

What is SendBird? A Complete Chat Platform, Messaging and Chat SDK and API. SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

MessageBird belongs to "Voice and SMS" category of the tech stack, while SendBird can be primarily classified under "Communications SDK".

Advice on MessageBird and SendBird
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TwilioTwilio
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MessageBirdMessageBird

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
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if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 53.1K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Pros of MessageBird
Pros of SendBird
  • 1
    User friendly
  • 1
    Quality
  • 1
    Low Cost of entry
  • 1
    Powerful
  • 13
    Active support is impressive. (Support for private deve
  • 10
    Easy to use
  • 9
    Pre-built UI for major platforms
  • 8
    Migration API for customers using other chat services
  • 7
    First chat SDK officially supports Xamarin
  • 7
    Scalability is awesome
  • 5
    Cool product
  • 5
    Because my product guy told me to
  • 5
    Unlimited number of users in public chat
  • 4
    Flexible message format ex) json, xml
  • 2
    Out of the box api and features
  • 2
    Intuitive and feature-packed

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Cons of MessageBird
Cons of SendBird
    Be the first to leave a con
    • 2
      Policy on concurrent users leads to overages and overch
    • 2
      Prices ramp up exponentially

    Sign up to add or upvote consMake informed product decisions

    What is MessageBird?

    At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

    What is SendBird?

    SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use MessageBird?
    What companies use SendBird?
    See which teams inside your own company are using MessageBird or SendBird.
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    What tools integrate with MessageBird?
    What tools integrate with SendBird?

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    What are some alternatives to MessageBird and SendBird?
    Twilio
    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
    Nexmo
    Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.
    Clickatell
    It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.
    Plivo
    Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    See all alternatives