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Advice on Twilio and Zoom
Needs advice
on
ZoomZoom
and
DiscordDiscord

I want to host an online Jeopardy game with less than 30 participants. During each round of the game, I'll stream some videos. The point is to gather friends together to play the Jeopardy game and watch random stuff. Please let me know if there's a more suitable platform other than Discord and Zoom. Thanks, everyone!

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Replies (1)
RuralAnemone
Head Devoloper/coder at Super Smash Eternal · | 2 upvotes · 137.3K views

Personally, I think that Discord works much better than anything else, even if you don't have Nitro (which is what they call their premium plan). You could seriously do this Jeopardy thing with just Discord (and maybe a bot to make it easier)

Zoom would only let you have a crappy meeting that hackers could easily join. Discord actually has DDoS protection, Zoom just has things that can easily be bypassed.

And if you do want Nitro, it's only $9/mo or $99/yr

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Needs advice
on
TwilioTwilio
and
MessageBirdMessageBird

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 65.7K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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LaShaune Stitt
Chief Consultant at Women of the World · | 4 upvotes · 135.1K views
Needs advice
on
ZoomZoom
and
CrowdcastCrowdcast

I am in the midst of planning an online webinar for middle school boys. There will be five panelists that will be present at different times, and the attendees will be participating in Q&A's as well as group discussions - like breakout groups. Since each attendee/panelist will have a different operating system, I want to know which tool is most effective and accessible for my event?

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Replies (2)
Recommends
ZoomZoom

I've used Zoom for something similar, and it should work for you. Zoom is widely accessible, including via phone calls. Breakout rooms are included (https://support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms).

One challenge with middle school boys might be managing participant behavior. Regular Zoom calls with more than ~20 people can easily get chaotic. Zoom's webinar mode might be more appropriate for this use case. Webinars are an extra $40/month.

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Recommends
CrowdcastCrowdcast

Zoom is more popular and have more control over participants, but Crowdcast is more flexible, because of the HTML5 support and can apply widgets on webpages. Both can be used on any platform, but zoom needs to be installed first.

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Needs advice
on
ZoomZoom
and
Google MeetGoogle Meet

I have a google account and use google classroom. I want to give classes online, including screen-sharing, and going in and out of multiple documents on screen.

Even though I am paying for my google account, I still want to explore which of these two tools is best for what I want to do. My classes vary from 5 to 20 persons per class, three times per week, and have a duration of 2 times 45 min.

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Replies (1)
Recommends
ZoomZoom

I’m in the same boat as a teacher. I researched both, used both, I like Zoom much better. I like to compare it to Google having the lite version of an app while Zoom is the paid version. Zoom allows the “Host” to control every aspect from password protecting your room to the host admitting people in individually. I know Zoom is normally paid but has a limited free version. Hope this helps but Zoom seems much further ahead.

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Lisa Myers
Needs advice
on
ZoomZoomWebexWebex
and
SkypeSkype

Hi, I am helping teachers in my kid's schools to set up distance learning and wanted to see what is better between Webex, Zoom, and Skype (although only putting this one in as most parents probably have it). The children are 8-9, so they won't be using it on their own and the parents have no experience using Webex or Zoom.

The main use will be for the teacher to explain what they will be covering in the week and enable some social interaction between the kids.

I need to be easy to use for about 20-25 people.

Thanks for your advice, Lisa

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Replies (3)
Fábio Henrique Oliveira
Recommends
WebexWebex

Hi, Lisa,

I haven't used Skype in a long time. I have I lot of experience with Zoom and Webex. Both for me are very good tools, especially if you have money to pay for (to unlock more features, like more people in a video conference - Zoom).

Nowadays, I've used more Webex with my undergraduate students, I'm using the free account. Cloud recording is a features very useful, especially while using the free account (thanks Cisco!). Webex has control features very useful (e.g., mute, raise hand etc).

Kind regards,

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John Perry
Account Executive at Towerstream · | 3 upvotes · 67.9K views
Recommends
Microsoft TeamsMicrosoft Teams

From my experiences I feel like Zoom is a pretty intuitive program to teach kids, however Skype might be more common amongst them already.

I am a big fan of Microsoft Teams.

They all do the same pretty much but Teams I find the bells and whistles are easier to find, like custom backgrounds... creating groups for topic discussions that remain there until you want to change/edit or delete. Easy to share files.

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Attila Fulop
Recommends
ZoomZoom

We've been using Zoom for about a half a year and it's stability is unbeatable. We have all-hands on Fridays with 100+ participants. The free tier can easily handle the requirements, the only limitation is that max meeting length is 40 minutes. After that you can immediately restart the meeting, but the pro option is also very affordable. It also features screen sharing and whiteboard sharing out of the box. I also appreciate that it's not mandatory to register an account to attend a meeting.

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Needs advice
on
ZoomZoom
and
Google MeetGoogle Meet

I own an Escape Room. Since right now everyone is practicing social distancing, I would like to run my Escape Room games virtually. I would like to allow approx 4 users to log in to play. They can chitchat a few minutes before their game to get to know each other. Then once the game begins, I will introduce myself and give them the plot to their escape game. I will have a wide-angle camera mounted to the wall to show the room, and as the game master, carry a tablet or webcam around as players talk to me and direct me to show them certain items in the room, move in for closeups in certain areas, try lock combinations, etc. I will be their hands while they solve the puzzles. I am not sure if Google Hangouts Google Meet or Zoom is better for this. I did try it yesterday using google hangout meet and it was good, but I think there may have been a wifi issue where it was choppy. Just trying to figure out the best option. Thank you! Catherine

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Replies (4)
Recommends
ZoomZoom

Google meet, as well as zoom are amazing platforms for online meetings. But I will try to explain the pros and cons of both according to your needs.

  1. Network requirements: Google meet requires considerably more bandwidth than zoom, and it isn't a great choice if you have poor internet, or if there are more than 25 or 30 participants. While zoom is pretty lightweight and can support large groups (say about 80) with little to no internet instability.

  2. UI: Zoom and google meet have decent UI, but assuming that participants will be using mobiles, they might have a hard time with chatting in zoom as it takes up a lot of space to view all contents.

  3. Security: Even though both zoom and google meet provide 100% encrypted connections, I personally think google meet is somewhat better due to the flaws in the recent zoom security patches.

  4. Battery consumption: Google meet hogs up your battery when uploading your video and also your video quality, unlike zoom will not be adjusted based on your network, meaning, even if you have poor internet, google meet will upload your video in high quality, sometimes leading to lag and hangs.

NOTE: If you are using the free version of zoom, your meeting will automatically end after 40 minutes. So either keep your games small, or buy the premium version.

In the end I think zoom will be a better choice according to your needs, but if you plan on buying zoom, I recommend you read other reviews about zoom. Enjoy and stay safe!

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Verhaeghe Jonas
Sr. Marketing Technologist at Invisible Puppy · | 3 upvotes · 105.4K views
Recommends
ZoomZoom

I would suggest Zoom: - quality sound and audio is great - simple to set up and invite people + it doesn't matter if they have a microsoft, google, etc. email account or operating system - recently it added a couple of security options which could be handy in your situation = for example 'lock meeting' - once all your participants have logged in you can 'lock the meeting' to prevent others from entering. Another on is the enable waiting room, where participants can 'wait' before you allow them in the meeting.

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Recommends
ZoomZoom

Zoom has lot more features and higher quality. Agree with the other people's advice. Make sure to realize it is 40 min limit for free account - but you can do monthly Zoom subscription and try it out or only use during pandemic and cancel subscription once this is over if you need to.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 74.1K views
Needs advice
on
TwilioTwilio
and
PlivoPlivo

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)
Recommends
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Recommends
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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Recommends
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 73.8K views
Recommends
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Decisions about Twilio and Zoom
Chose
DiscordDiscord
over
ZoomZoom

as many people say that you can only hold 30 to 10 people in one discord call if you were to make a server and add a chat or a VC you can hold up to 99 which is more than zoom and you can also use the text chat, general chat or anything else that you add and the best part you can hold pretty much infinite people I have personally seen servers with up to 100k people in it. One of the better parts is that you don't necessarily have to download it you can search it up on google and make an account it's as easy as that. Another thing is due to the original purpose of the website/app is that it's very customizable meaning that your students can customize heir profile pictures and names, but not to worry in a discord server you can have it where only you can change their nicknames so let's say things get too confusing or you want to be able to see who they really are you can just change it to their name. One last thing I will say is that you can have customizable ranks and so on so if you desire to split people into teams you can do so and with that, you can customize what they can do like give people ranks or de-rank them. Like I mentioned earlier about VC's you can also screen share and do videos so you can see their screen or their face.

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Pros of Twilio
Pros of Zoom
  • 147
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Extremely simple to integrate with rails
  • 11
    Simple
  • 6
    Great for startups
  • 5
    SMS
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Easy integration
  • 1
    Two factor authentication
  • 1
    Many deployment options, from build from scratch to buy
  • 0
    A
  • 25
    Web conferencing made easy
  • 16
    Remote control option
  • 13
    Draw on screen
  • 12
    Very reliable
  • 11
    In-meeting chat is pretty good
  • 9
    Free
  • 9
    Pair programming sessions with shared controls
  • 8
    Easy to share meeting links/invites
  • 7
    Good Sound Quality
  • 6
    Cloud recordings for meetings
  • 5
    Great mobile app
  • 4
    Recording Feature
  • 4
    Virtual backgrounds
  • 4
    Other people use it
  • 4
    User Friendly actions
  • 2
    Reactions (emoticons)
  • 2
    Auto reconnecting
  • 2
    While sharing screen, you can still see your video
  • 2
    Chrome extension is great to easily create meetings
  • 2
    Mute all participants at once
  • 2
    When ending the videocall, everybody gets kicked
  • 2
    Different options for blocking chat
  • 1
    Meant for business and education
  • 1
    Easily share video with audio
  • 1
    Registration form
  • 1
    /zoom on Slack
  • 0
    Tripactions
  • 0
    Zoom

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Cons of Twilio
Cons of Zoom
  • 3
    Predictable pricing
  • 2
    Expensive
  • 20
    Limited time if you are a basic member
  • 14
    Limited Storage
  • 11
    Hate how sharing your screen defaults to Full Screen
  • 10
    Quality isn't great (Free)
  • 9
    No cursor highlight on screenshare.
  • 8
    Potential security flaws
  • 7
    Onboarding process for new users is not intuitive
  • 5
    Virtual background quality isn't good
  • 5
    Security
  • 4
    Editing can be improved
  • 4
    Doesn't handle switching audio sources well
  • 4
    The native calendar is buggy
  • 4
    Dashboard can be improved
  • 3
    Pornographic material displayed
  • 3
    Any body can get in it
  • 3
    Not many emojis
  • 3
    Past chat history is not saved
  • 3
    Recording Feature
  • 3
    En In reality,the chat in the meet not is excelent,noo
  • 3
    Zoom lags a lot

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What is Twilio?

Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

What is Zoom?

Zoom unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

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Jul 2 2019 at 9:34PM

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What are some alternatives to Twilio and Zoom?
Nexmo
Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.
Plivo
Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.
OpenTok
It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.
Bandwidth
A Communications Platform as a Service company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own all-IP voice network.
RingCentral
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
See all alternatives