Wagtail vs Zendesk

Overview

Zendesk

Stacks8.4K

Followers5.0K

Votes354

Wagtail

Stacks163

Followers288

Votes132

Wagtail vs Zendesk: What are the differences?

Developers describe Wagtail as "A Django content management system focused on flexibility and user experience". Wagtail is a Django content management system built originally for the Royal College of Art and focused on flexibility and user experience. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Wagtail belongs to "Self-Hosted Blogging / CMS" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".

Some of the features offered by Wagtail are:

A fast, attractive editor interface
Complete control over design with standard Django templates
Configure content types through standard Django models

On the other hand, Zendesk provides the following key features:

Offer your customers a quick path to the answers they need with knowledge base and community features.
Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

"Highly customizable" is the top reason why over 13 developers like Wagtail, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.

Wagtail is an open source tool with 7.45K GitHub stars and 1.62K GitHub forks. Here's a link to Wagtail's open source repository on GitHub.

According to the StackShare community, Zendesk has a broader approval, being mentioned in 1845 company stacks & 184 developers stacks; compared to Wagtail, which is listed in 8 company stacks and 5 developer stacks.

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Advice on Zendesk, Wagtail

Joshua

Product at Titan Casket

Jan 3, 2021

Needs adviceon

Shopify

We sell a high-touch, high ASP product (caskets) and have scaled to where we're adding several more customer service agents to our company. Customers often call or chat with us multiple times prior to the purchase and post-purchase, as these are emotional, time-sensitive purchases. Nearly every customer contacts us pre-purchase. We are a Shopify shop. Customer service is our brand.

We need a solution that allows whoever picks up the chat or phone to quickly see the history of that customer, their request, notes, and the status of their order. We need a powerful chat tool that can enable immediate engagement, have some basic automation, and allows users to drop in.

Finally, we also have some B2B customers (funeral homes) and expect this part of our business to grow significantly in 2021.

32.6k views32.6k

Comments

Detailed Comparison

Zendesk	Wagtail
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.	Wagtail is a Django content management system built originally for the Royal College of Art and focused on flexibility and user experience.
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.;	A fast, attractive editor interface;Complete control over design with standard Django templates;Configure content types through standard Django models;Tightly integrated search (with an Elasticsearch backend for production);Strong document and image management;Wide support for embedded content;Simple, configurable permissions;Support for tree-based content organisation;Optional preview->submit->approve workflow;Fast out of the box. Varnish-friendly if you need it;A simple form builder;Optional static site generation;Excellent test coverage
Statistics
Stacks 8.4K	Stacks 163
Followers 5.0K	Followers 288
Votes 354	Votes 132
Pros & Cons
Pros 135 Centralizes our customer support 73 Many integrations 60 Easy to setup 26 Cheap 26 Simple	Pros 23 Highly customizable 18 StreamFields are amazing 18 Very Flexible 15 Web content management 13 Non-tech colleagues can update website content Cons 3 Not a full CMS: basic components require heavy coding 2 Small developer community 1 Expensive to develop
Integrations
LiveChat Harvest Box Salesforce Sales Cloud BugHerd Woopra Mailchimp Olark Formstack Podio	No integrations available

What are some alternatives to Zendesk, Wagtail?

WordPress

The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.

Drupal

Drupal is an open source content management platform powering millions of websites and applications. It’s built, used, and supported by an active and diverse community of people around the world.

Strapi

Strapi is100% JavaScript, extensible, and fully customizable. It enables developers to build projects faster by providing a customizable API out of the box and giving them the freedom to use the their favorite tools.

Ghost

Ghost is a platform dedicated to one thing: Publishing. It's beautifully designed, completely customisable and completely Open Source. Ghost allows you to write and publish your own blog, giving you the tools to make it easy and even fun to do.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

OctoberCMS

It is a Laravel-based CMS engineered for simplicity. It has a simple and intuitive interface. It provides a consistent structure with an emphasis on reusability so you can focus on building something unique while we handle the boring bits.

Twill

Twill is an open source CMS toolkit for Laravel that helps developers rapidly create a custom admin console that is intuitive, powerful and flexible.

ProcessWire

ProcessWire is an open source content management system (CMS) and web application framework aimed at the needs of designers, developers and their clients. ProcessWire gives you more control over your fields, templates and markup than other platforms, and provides a powerful template system that works the way you do

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Typo3

It is a free and open-source Web content management system written in PHP. It can run on several web servers, such as Apache or IIS, on top of many operating systems, among them Linux, Microsoft Windows, FreeBSD, macOS and OS/2.

Related Comparisons

Some of the features offered by Wagtail are:

A fast, attractive editor interface
Complete control over design with standard Django templates
Configure content types through standard Django models

On the other hand, Zendesk provides the following key features:

Offer your customers a quick path to the answers they need with knowledge base and community features.
Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

Wagtail is an open source tool with 7.45K GitHub stars and 1.62K GitHub forks. Here's a link to Wagtail's open source repository on GitHub.

Wagtail vs Zendesk