AskNicely vs Delighted

Overview

Delighted

Stacks37

Followers46

Votes0

AskNicely

Stacks6

Followers7

Votes0

AskNicely vs Delighted: What are the differences?

Customer Feedback Collection Method: AskNicely primarily collects feedback through Net Promoter Score (NPS) surveys, focusing on a numerical rating system to gauge customer satisfaction, while Delighted offers a variety of feedback methods including NPS, CSAT, and CES surveys allowing for a more holistic view of customer sentiments.
Automation and Integration Features: AskNicely boasts more robust automation and integration capabilities, providing seamless integration with popular CRM systems like Salesforce, allowing for automated feedback requests and follow-ups. Delighted, on the other hand, offers simpler integrations and automation features, making it easier to set up and use.
Reporting and Analytics Tools: Delighted offers more advanced reporting and analytics tools compared to AskNicely, including sentiment analysis, trend analysis, and real-time reporting capabilities, providing deeper insights into customer feedback data. AskNicely's reporting tools are more basic, focusing primarily on NPS scores and trends.
Customization and Branding Options: Delighted offers more customization and branding options for surveys, allowing businesses to tailor the feedback experience to match their brand aesthetics and voice. AskNicely, while providing some customization features, lacks the same level of flexibility in branding and design.
Target Audience: AskNicely is more suited for larger enterprises and businesses with a focus on NPS as the primary metric for customer feedback, offering scalability and advanced features to accommodate complex organizational structures. Delighted, on the other hand, caters to a broader audience including small to medium-sized businesses looking for a user-friendly feedback solution with a wider range of survey options.
Pricing Model: AskNicely's pricing model is more suited for larger organizations with a minimum number of survey responses, while Delighted offers a more flexible pricing structure, accommodating businesses of all sizes with pay-as-you-go options and affordable plans.

In Summary, AskNicely and Delighted vary in customer feedback collection methods, automation features, reporting tools, customization options, target audience suitability, and pricing models.

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Detailed Comparison

Delighted	AskNicely
The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System to gather real feedback from your customers – in minutes not weeks.	Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.
Automates the entire process of knowing your Net Promoter Score.;Customers answer right inside the beautiful branded email we send on your behalf.;Track your score and explore customer feedback in a simple and realtime dashboard.;See responses in realtime. Act immediately.;Full REST API to integrate with your system;Integrations with Shopify, Slack, Desk, Zendesk, Zapier and more	Collect Feedback - Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.; Engage the Business - Share real time insights with everyone from the front line to the CEO. Track NPS® by product, channel, rep, anything. Drill down into themes with text analytics.; Close the Loop - Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.
Statistics
Stacks 37	Stacks 6
Followers 46	Followers 7
Votes 0	Votes 0
Integrations
Slack Zendesk Salesforce Sales Cloud Desk.com	Contact Lab HubSpot Zapier Intercom Zendesk Shopify Mailchimp Slack Klipfolio Geckoboard

What are some alternatives to Delighted, AskNicely?

Survicate

Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.

Qualaroo

Once you implement the Qualaroo code (it generally only takes a couple minutes), you can easily target a survey question or two as users are making decisions on your website. Your customers will see it slide up from the bottom right-hand corner of your site.

TheySaid

TheySaid - The everything app for feedback, powered by AI and voice to gather, analyze, and act on feedback. Conduct interviews, user tests, surveys, polls, and funnel results into a single dashboard or your database via integrations. Popular use cases include onboarding, customer + employee experience, lost sales deals, product research, and more!

SurveyMonkey

It is an online service offers you all the tools you need to quickly create a survey, distribute it to a targeted audience such as existing or potential customers, and examine the survey results.

Wootric

It is a simple and powerful way to listen to your customers inside your product. We measure Net Promoter Score (NPS), a recognized and rigorous customer happiness metric, to keep an ongoing pulse on how your customers feel about your product. Get contextual product feedback and analytics to help you improve your product and drive agile development.

Iterate

It is a modern survey tool built to help technology companies validate ideas, question assumptions, and understand the motivation behind their metrics.

Formbricks

It is your go-to solution for in-product micro-surveys that will supercharge your product experience. Use micro-surveys to target the right users at the right time without making surveys annoying.

SurveyGizmo

It is an advanced (but easy to use) online survey software tool that comes with amazing customer service, every survey feature you can imagine and an open API.

ProProfs Quiz Maker

It is the easiest quiz making tool that anyone can use. It’super-simple user-interface makes it easy to use and anyone with any level of skills or experience can create a quiz, an online exam, or any type of online assessment using the ProProfs Quiz Maker. Its features like templates, automated grading, and instant feedback are a super time-saver.

SurveyPlanet

It is a software that allows users to create and design surveys, share them online, and review results in an easy-to-read format. It also enables more targeted survey responses from a pre-screened pool of qualified participants.

Related Comparisons

AskNicely vs Delighted: What are the differences?

Customer Feedback Collection Method: AskNicely primarily collects feedback through Net Promoter Score (NPS) surveys, focusing on a numerical rating system to gauge customer satisfaction, while Delighted offers a variety of feedback methods including NPS, CSAT, and CES surveys allowing for a more holistic view of customer sentiments.
Automation and Integration Features: AskNicely boasts more robust automation and integration capabilities, providing seamless integration with popular CRM systems like Salesforce, allowing for automated feedback requests and follow-ups. Delighted, on the other hand, offers simpler integrations and automation features, making it easier to set up and use.
Reporting and Analytics Tools: Delighted offers more advanced reporting and analytics tools compared to AskNicely, including sentiment analysis, trend analysis, and real-time reporting capabilities, providing deeper insights into customer feedback data. AskNicely's reporting tools are more basic, focusing primarily on NPS scores and trends.
Customization and Branding Options: Delighted offers more customization and branding options for surveys, allowing businesses to tailor the feedback experience to match their brand aesthetics and voice. AskNicely, while providing some customization features, lacks the same level of flexibility in branding and design.
Target Audience: AskNicely is more suited for larger enterprises and businesses with a focus on NPS as the primary metric for customer feedback, offering scalability and advanced features to accommodate complex organizational structures. Delighted, on the other hand, caters to a broader audience including small to medium-sized businesses looking for a user-friendly feedback solution with a wider range of survey options.
Pricing Model: AskNicely's pricing model is more suited for larger organizations with a minimum number of survey responses, while Delighted offers a more flexible pricing structure, accommodating businesses of all sizes with pay-as-you-go options and affordable plans.

In Summary, AskNicely and Delighted vary in customer feedback collection methods, automation features, reporting tools, customization options, target audience suitability, and pricing models.

AskNicely vs Delighted

Overview