Genesys vs Oktell
Overview
🔥 Trending in Customer Support on StackShare
Kloud 7: Business Communications. VoIP. Business Phones. Contact Center. Unified Communications Platform.Customer Support
Kloud 7: Business Communications. VoIP. Business Phones. Contact Center. Unified Communications Platform.
Detailed Comparison
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls. | It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. |
Scales up to 250 seats;
Cloud-based deployment;
Proven, global cloud Contact Center platform;
Superior availability and reliability;
Bundled telecommunications services;
Intuitive and visual solution configuration;
Out-of-box CRM integration (Salesforce.com, Zendesk); | Combining disparate communication channels into a single infrastructure; Intelligent call routing; Omnichannel customer service; Monitoring of switching and internal channels; Automation of the operator's work with the client; Integration with any web services and external systems |
Statistics | |
Stacks 23 | Stacks 1 |
Followers 34 | Followers 0 |
Votes 0 | Votes 0 |
Integrations | |
| No integrations available | |
What are some alternatives to Genesys, Oktell?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
Cisco Unified Workforce Optimization
It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.
Microcall
It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses.
