Jira Service Desk vs Helpy | What are the differences? | StackShare

Helpy vs Jira Service Desk

Overview

Jira Service Desk

Stacks251

Followers163

Votes1

Helpy

Stacks7

Followers7

Votes0

GitHub Stars2.5K

Forks495

Jira Service Desk vs Helpy: What are the differences?

What is Jira Service Desk? It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

What is Helpy? Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.

Jira Service Desk and Helpy can be categorized as "Help Desk" tools.

Helpy is an open source tool with 1.79K GitHub stars and 411 GitHub forks. Here's a link to Helpy's open source repository on GitHub.

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Detailed Comparison

Jira Service Desk	Helpy
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.	It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
Request Management; Incident Management; Problem Management; Change Management; Asset Management; Configuration Management; Knowledge Management	An AI agent to handle 60-80% of your requests; Beautiful reporting, built in; Unlimited Inboxes; Customizable Functionality; Works across Devices; WYSWYG Editor
Statistics
GitHub Stars -	GitHub Stars 2.5K
GitHub Forks -	GitHub Forks 495
Stacks 251	Stacks 7
Followers 163	Followers 7
Votes 1	Votes 0
Pros & Cons
Pros 1 Integration with Jira and Confluence	No community feedback yet

What are some alternatives to Jira Service Desk, Helpy?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.