Redux: Scaling LaunchDarkly From 4 to 200 Billion Feature Flags Daily

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LaunchDarkly
Serving over 20 trillion feature flags daily to help software teams build better software, faster. LaunchDarkly helps eliminate risk for developers and operations teams from the software development cycle.

Written By John Kodumal, CTO and Co-Founder, LaunchDarkly


Background

LaunchDarkly is a feature management platform—we make it easy for software teams to adopt feature flags, helping them eliminate risk in their software development cycles. When we first wrote about our stack, we served about 4 billion feature flags a day. Last month, we averaged over 200 billion flags daily. To me, that's a mind-boggling number, and a testament to the degree to which we're able to change the way teams do software development. Some additional metrics:

  • Our global P99 flag update latency (the time it takes for a feature flag change on our dashboard to be reflected in your application) is under 500ms
  • Our primary Elasticsearch cluster indexes 175M+ docs / day
  • At daily peak, 1.5 million+ mobile devices and browsers and 500k+ servers are connected to our streaming APIs
  • Our event ingestion pipeline processes 40 billion events per day

We've scaled all our services through a process of gradual evolution, with an occasional bit of punctuated equilibrium. We've never re-written a service from scratch, nor have we ever had to completely re-architect any of our services (we did migrate one service from a SaaS provider to a homegrown; more on that later). In fact, from a high level, our stack is very similar to what we described in our earlier post:

  • A Go monolith that serves our REST API and UI (JS / React)
  • A Go microservice that powers our streaming API
  • An event ingestion / transformation pipeline implemented as a set of Go microservices

We use AWS as our cloud provider, and Fastly as our CDN.

Let's talk about some of the changes we've made to scale these systems.

Buy first, build if necessary

Over the past year, we've shifted our philosophy on managed services and have moved several critical parts of our infrastructure away from self-managed options. The most prominent was our shift away from HAProxy to AWS's managed application load balancers (ALBs). As we scaled, managing our HAProxy fleet became a larger and larger burden. We spent a significant amount of time tuning our configuration files and benchmarking different EC2 instance types to maximize throughput. Emerging needs like DDoS protection and auto scaling turned into large projects that we needed to schedule urgently. Instead of continuing this investment, we chose to shift to managed ALB instances. This was a large project, but it quickly paid for itself as we've nearly eliminated the time spent managing load balancers. We also gained DDoS protection and auto scaling "for free".

As we've evolved or added additional infrastructure to our stack, we've biased towards managed services:

  • Most new backing stores are Amazon RDS instances now. We do use self-managed PostgreSQL with TimescaleDB for time-series data—this is made HA with the use of Patroni and Consul.
  • We also use managed Elasticache instances instead of spinning up EC2 instances to run Redis workloads.
  • In our previous StackShare article, I wrote about a project to incorporate Kafka into our event ingestion pipeline. In keeping with our shift towards managed services, we shifted to Amazon's Kinesis instead of Kafka.

Managed services do have some drawbacks:

  • They're almost never cheaper (in raw dollars) than self-managed alternatives. Pricing is often more opaque, more variable, and hard to predict
  • Much less visibility into the operation, errors, and availability of the service
  • Vendor lock-in

Still, it's a false economy to measure the raw cost of a managed service to an unmanaged service—factor in your team's time and the math is usually pretty clear.

There is one notable case where we've moved from a managed SaaS solution to a homegrown. LaunchDarkly relies on a novel streaming architecture to push feature flag changes out in near real-time. Our SDKs create persistent outbound HTTPS connections to the LaunchDarkly streaming APIs. When you change a feature flag on your dashboard, that change is pushed out using the server-sent events (SSE) protocol. When we initially built our streaming service, we relied heavily on a third-party service, Fanout, to manage persistent connections. Fanout worked well for us, but over time we found that we could introduce domain-specific performance and cost optimizations if we built a custom service for our use case. We created a Go microservice that manages persistent connections and is heavily optimized for the unique workloads associated with feature flag delivery. We use NATS as a message broker to connect our REST API to a fleet of EC2 instances running this microservice. Each of these instances can manage over 50,000 concurrent SSE connections.

At scale, everything is a tight loop

Some of our analytics services receive tens of thousands of requests per second. One of the biggest things we've learned over the past year is that at this scale, there's almost no such thing as premature optimization. Because of the sheer volume of requests, every handler you write is effectively running in a tight loop. We found that to keep meeting our service level objectives and cost goals at scale, we had to do two things repeatedly:

  1. Profile aggressively to identify and address CPU and memory bottlenecks
  2. Apply a set of micro-patterns to handle specific workload

Profiling must be done periodically, as new bottlenecks will constantly emerge as traffic scales and old bottlenecks are eliminated. As an example, at one point, we found that the "front-door" microservice for our analytics pipeline was CPU-bound parsing JSON. We switched from Go's built-in encoding/json package to easyjson, which uses compile-time specialization to eliminate slow runtime reflection in JSON parsing.

We also identified a set of "micro-patterns" that we have extracted as self-contained libraries so they can be applied in appropriate contexts. Some examples:

  • Read coalescing—In a read-heavy workload, expensive calls to fetch data can be queued to await the first read—a kind of memoization. This pattern is encapsulated in Google's singleflight package
  • Write coalescing—The dual of read coalescing. In a write-heavy workload, where last write wins, writes can be queued and discarded in favor of the latest write attempt.
  • Multi-layer caching—In scenarios where an in-process, in-memory cache is necessary for performance, horizontal scaling can reduce cache hit rates. We make our fleet more resilient to this effect by employing multiple layers of caching—for example, backing an in-memory cache with a shared Redis cache before finally falling back to a slower persistent disk-backed store.

These simple patterns improved performance at scale and also helped us deal with bad traffic patterns like reconnection storms.

Get good at managing change

Scaling up isn't just about improving your services and architecture. It requires equal investment in people, processes and tools. One thing we really focused on the process and tools front is understanding change. Better visibility into changes being made to the service had a massively positive impact on service reliability. Here are a few things we did to improve visibility:

  • Internal changelog service: This service catalogues intentional changes being made to the system. This includes deploys, instance type changes, configuration changes, feature flag changes, and more. Anything that could potentially impact the service (either in a positive or negative way) is catalogued here. We couldn't find anything off the shelf here, so we built something ourselves.
  • COGS (cost of goods sold) log: Very similar to our changelog, but focused on price changes to our services. If we scale out a service, or change instance types, or make reserved instance reservations, we add an entry to this log. For us, this is just a Confluence page.
  • Observability / APM: We use a number of services to gain observability into what is happening to our service at runtime. We use a mix of Graphite / Grafana and Honeycomb.io to give us the observability we need. We're big fans of Honeycomb here.
  • Operational and release feature flags: We feature flag most changes using LaunchDarkly. Most new changes are protected by release flags (short-lived flags that are used to protect the initial rollout and rollback of a feature). We also create operational flags—which are long-lived flags that act as control switches to the application. Observability lets us understand change, and feature flags allow us to react to change to maintain availability or improve user experience.
  • Spinnaker / Armory: LaunchDarkly is almost a five year old company, and our methodology for deploying was state of the art... for 2014. We recently undertook a project to modernize the way we deploy our software, moving from Ansible-based deploy scripts that executed on our local machines, to using Spinnaker (along with Terraform and Packer) as the basis of our deployment system. We've been using Armory's enterprise Spinnaker offering to make this project a reality.

Like the sound of this stack? Learn more about LaunchDarkly.

LaunchDarkly
Serving over 20 trillion feature flags daily to help software teams build better software, faster. LaunchDarkly helps eliminate risk for developers and operations teams from the software development cycle.
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Manager, Reliability Engineering
- US
<h4><strong>About the Job:&nbsp;</strong></h4> <p>Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best software.&nbsp;We serve hundreds of billions of feature flags daily, to help teams ship better software, faster and eliminate risk for companies big and small.<br><br>LaunchDarkly is looking for a talented and inspirational engineering manager to help us build, scale, and empower a part of LaunchDarkly's engineering team. You will lead engineers that monitor our core systems, developing new capabilities for our internal engineering teams, as well as responding to and mitigating incidents. After-hours On-call is compensated in addition.</p> <h4>Responsibilities:</h4> <ul> <li> <p data-renderer-start-pos="7370">Lead and enable a team developing tools and automation to streamline the deployment and operation of our infrastructure, and to detect and diagnose problems quickly and efficiently</p> </li> <li> <p data-renderer-start-pos="7554">Enable our engineers to deliver their services with higher autonomy, reliability, performance, and speed through offerings written in Go and Terraform.</p> </li> <li> <p data-renderer-start-pos="7709">Ensure that new engineers get up and running in minutes, are quickly able to start contributing, and that their changes flow from laptop to production with minimal friction.</p> </li> <li> <p data-renderer-start-pos="7886">Set goals to ensure the health and continuous improvement of the system and its operational processes. You will help drive the overall reliability, scalability, and performance of our platform.</p> </li> <li> <p data-renderer-start-pos="8083">Ensure we run a cost-effective service, and monitor and make changes to hit spending constraints.</p> </li> <li> <p data-renderer-start-pos="8184">Help your team keep a healthy service while also prioritizing strategic, high-impact investments.</p> </li> <li> <p data-renderer-start-pos="8285">Help build a diverse and highly skilled team able to keep up with a rapidly growing product.</p> </li> </ul> <h4>Qualifications:</h4> <ul> <li> <p data-renderer-start-pos="8413">3+ years experience leading Site Reliability / Reliability Engineers: hiring, motivating, growing, empowering, and performance managing.</p> </li> <li> <p data-renderer-start-pos="8553">A drive to truly understand the needs of your customer (our developers!) and the ability to translate those needs into business goals.</p> </li> <li> <p data-renderer-start-pos="8691">A hands-on foundation of infrastructure engineering knowledge that allows you to push your team, ask hard questions and recognize excellence.</p> </li> <li> <p data-renderer-start-pos="8836">Experience building and maintaining real-time, large-scale production systems.</p> </li> <li> <p data-renderer-start-pos="8918">Experience working with a major cloud provider (AWS/Azure/GCP)</p> </li> <li> <p data-renderer-start-pos="8984">Experience with observability tooling (Datadog/Honeycomb/etc)</p> </li> <li> <p data-renderer-start-pos="9049">Strong communication skills, a positive attitude, and empathy</p> </li> <li> <p data-renderer-start-pos="9114">You write code&nbsp;that can be easily understood by others, with an eye towards maintainability&nbsp;</p> </li> <li> <p data-renderer-start-pos="9210">You have a high bar for quality of code and quality of user experience</p> </li> </ul> <p><strong>Pay:</strong></p> <p data-renderer-start-pos="6395"><em data-renderer-mark="true">Target pay range for a Level M3 in San Francisco/Bay Area: $190,000 - $224,000*&nbsp;</em></p> <p data-renderer-start-pos="6451"><em data-renderer-mark="true">*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.</em></p> <p data-renderer-start-pos="6572"><em data-renderer-mark="true">LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.</em></p> <h4><strong>About LaunchDarkly:</strong></h4> <h4><span style="font-weight: 400;">LaunchDarkly is a Feature Management Platform that serves trillions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.</span></h4> <h4><span style="font-weight: 400;">At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.</span></h4> <p class="p1">One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.</p> <h4><span style="font-weight: 400;">LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at </span><a href="https://launchdarkly.com/foundation/"><span style="font-weight: 400;">https://launchdarkly.com/foundation/</span></a><span style="font-weight: 400;">. </span></h4> <p class="p1"><span class="s1"><strong>Do you need a disability accommodation?</strong></span></p> <p class="p1">Fill out this&nbsp;<a href="https://docs.google.com/forms/d/e/1FAIpQLSdYb_7upYMtdRVXzvXGHGfQw0pU2FNma-6Rwp-I6NjKm7SYNw/viewform"><span class="s2">accommodations request form</span></a>&nbsp;and someone from our People Operations team will contact you for assistance.&nbsp;</p>
Backend Engineer, Core
- US
<h4 id="About-the-Job" data-renderer-start-pos="1853"><strong data-renderer-mark="true">About the Job:</strong></h4> <p data-renderer-start-pos="1868">Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best software.&nbsp;As a Backend Engineer, you will help us build features, design and implement API methods, and improve the performance and reliability of our systems.</p> <p data-renderer-start-pos="2124">Our platform serves over twenty trillion feature flags daily. The core technologies we use daily include Golang, Redis, and NATS. As part of our you-build-it-you-run-it culture, all developers may be responsible&nbsp;supporting applications in production, including on-call. Off-hours on call is optional and compensated in addition.</p> <h4>Responsibilities:</h4> <ul> <li> <p data-renderer-start-pos="2479">Build and expand our data analysis products and APIs, written in Go, for our new Experimentation product line.</p> </li> <li> <p data-renderer-start-pos="2593">Collaborate with frontend engineers to deliver user-facing features</p> </li> <li> <p data-renderer-start-pos="2664">Monitor and improve server-side performance</p> </li> <li> <p data-renderer-start-pos="2711">Write unit, integration, and load tests as necessary</p> </li> <li> <p data-renderer-start-pos="2767">Actively participate in code reviews</p> </li> <li> <p data-renderer-start-pos="2807">Write and review technical proposals</p> </li> <li> <p data-renderer-start-pos="2847">Improve engineering standards, tooling, and processes</p> </li> </ul> <h4>Qualifications:</h4> <ul> <li> <p data-renderer-start-pos="2923">Experience with server-side web development (e.g. in Java / Scala, Ruby, Python, Golang, Node.js)</p> </li> <li> <p data-renderer-start-pos="3024">Experience building RESTful APIs</p> </li> <li> <p data-renderer-start-pos="3060">Familiarity with computer science fundamentals such as data structures, distributed systems, concurrency, and threading</p> </li> <li> <p data-renderer-start-pos="3183">A commitment to working in a communicative and collaborative environment</p> </li> <li> <p data-renderer-start-pos="3259">You write code that can be easily understood by others, with an eye towards maintainability</p> </li> <li> <p data-renderer-start-pos="3354">You hold yourself and others to a high bar when working with production systems</p> </li> <li> <p data-renderer-start-pos="3437">You value high code quality, automated testing, and other engineering best practices</p> </li> <li> <p data-renderer-start-pos="3525">A familiarity with networking technologies (TCP, HTTP, websockets, server-sent events, etc.)</p> </li> </ul> <div> <p><strong>Pay:</strong></p> <p data-renderer-start-pos="6395"><em data-renderer-mark="true">Target pay range for a Level P3 in San Francisco/Bay Area: $144,000 - $169,000*</em></p> <p data-renderer-start-pos="6451"><em data-renderer-mark="true">*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.</em></p> <p data-renderer-start-pos="6572"><em data-renderer-mark="true">LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.</em></p> </div> <h4><strong>About LaunchDarkly:</strong></h4> <h4><span style="font-weight: 400;">LaunchDarkly is a Feature Management Platform that serves trillions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.</span></h4> <h4><span style="font-weight: 400;">At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.</span></h4> <p class="p1">One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.</p> <h4><span style="font-weight: 400;">LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at </span><a href="https://launchdarkly.com/foundation/"><span style="font-weight: 400;">https://launchdarkly.com/foundation/</span></a><span style="font-weight: 400;">.</span></h4> <p class="p1"><span class="s1"><strong>Do you need a disability accommodation?</strong></span></p> <p class="p1">Fill out this&nbsp;<a href="https://docs.google.com/forms/d/e/1FAIpQLSdYb_7upYMtdRVXzvXGHGfQw0pU2FNma-6Rwp-I6NjKm7SYNw/viewform"><span class="s2">accommodations request form</span></a>&nbsp;and someone from our People Operations team will contact you for assistance.&nbsp;</p>
Senior Backend Engineer, Decision Sci...
- US
<p data-renderer-start-pos="1895"><strong data-renderer-mark="true">About the Job:</strong></p> <p data-renderer-start-pos="1911">We are currently looking for a talented Software Engineer to join our Experimentation Product team. You will help us architect and write fast, reliable, and scalable data processing tools to process data from our thousands of customers and their hundreds of millions of users around the world. We're looking for someone who knows what it takes to deliver value to customers and takes pride in the quality of their work.</p> <p data-renderer-start-pos="2332">Our data platform processes events from over twenty billion feature flag evaluations, and billions of experimentation metrics events daily. The core technologies we use daily include Golang, Scala, Kinesis, and Flink. As part of our you-build-it-you-run-it culture, all developers may be responsible for supporting applications in production, including on-call.</p> <p data-renderer-start-pos="2695">Your work will directly reflect on the customer experience to allow them to run the most effective experiments possible.</p> <h4>Responsibilities:</h4> <ul> <li> <p data-renderer-start-pos="2842">Working with a modern data stack and open source frameworks</p> </li> <li> <p data-renderer-start-pos="2905">Build and expand our data platform, pipeline, and services</p> </li> <li> <p data-renderer-start-pos="2967">Design data pipelines for new products and evolving customer needs</p> </li> <li> <p data-renderer-start-pos="3037">Collaborate with product team to influence and deliver user-facing features</p> </li> <li> <p data-renderer-start-pos="3116">Monitor and improve data pipeline performance for continuous improvement</p> </li> <li> <p data-renderer-start-pos="3192">Champion engineering standards, tooling, and processes</p> </li> </ul> <h4>Qualifications:</h4> <ul> <li> <p data-renderer-start-pos="3269">Proven experience and fluency in a JVM language or Golang</p> </li> <li> <p data-renderer-start-pos="3330">Experience building data platforms (e.g. using Flink, Kafka, DataFlow, Hadoop, Spark)</p> </li> <li> <p data-renderer-start-pos="3419">Experience with data pipelines, distributed systems, and large-scale data processing</p> </li> <li> <p data-renderer-start-pos="3507">Strong communication skills, a positive attitude, and empathy</p> </li> <li> <p data-renderer-start-pos="3572">You hold yourself and others to a high bar when working with data systems</p> </li> <li> <p data-renderer-start-pos="3649">You value high code quality, automated testing, and other engineering best practices</p> </li> <li> <p data-renderer-start-pos="3737">Experience with AWS</p> </li> <li> <p data-renderer-start-pos="3760">Experience with experimentation systems / products</p> </li> <li> <p data-renderer-start-pos="3814">Working knowledge of ETL and a query language</p> </li> </ul> <div> <p><strong>Pay:</strong></p> <p data-renderer-start-pos="6395"><em data-renderer-mark="true">Target pay range for a Level P5 in San Francisco/Bay Area: $190,000 - $224,000*</em></p> <p data-renderer-start-pos="6451"><em data-renderer-mark="true">*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.</em></p> <p data-renderer-start-pos="6572"><em data-renderer-mark="true">LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.</em></p> </div> <h4><strong>About LaunchDarkly:</strong></h4> <h4><span style="font-weight: 400;">LaunchDarkly is a Feature Management Platform that serves trillions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.</span></h4> <h4><span style="font-weight: 400;">At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.</span></h4> <p class="p1">One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.</p> <h4><span style="font-weight: 400;">LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at </span><a href="https://launchdarkly.com/foundation/"><span style="font-weight: 400;">https://launchdarkly.com/foundation/</span></a><span style="font-weight: 400;">.</span></h4> <p class="p1"><span class="s1"><strong>Do you need a disability accommodation?</strong></span></p> <p class="p1">Fill out this&nbsp;<a href="https://docs.google.com/forms/d/e/1FAIpQLSdYb_7upYMtdRVXzvXGHGfQw0pU2FNma-6Rwp-I6NjKm7SYNw/viewform"><span class="s2">accommodations request form</span></a>&nbsp;and someone from our People Operations team will contact you for assistance.&nbsp;</p>
Senior Manager, Solutions Engineering...
- US West
<h4>About the Job:</h4> <p data-renderer-start-pos="2181">As a Solutions Engineering Manager, you will serve in a player-coach capacity to manage, mentor, and coach a team of SEs.</p> <p data-renderer-start-pos="2305">Solutions Engineers at LaunchDarkly educate and guide prospects on the proper implementation of LaunchDarkly's SaaS product and Private Instances. They are passionate about trends and technologies involved in modern application development. They are the technical voice during our sale and ensure our customers are comfortable with the way our systems work. They are passionate about the developer tools space and helping development teams eliminate risk and deliver value.</p> <h4>Responsibilities:</h4> <ul> <li data-renderer-start-pos="2816">Attract, hire, and retain a team of Solutions Engineers, including managing high potential individual contributors, ensure rapid onboarding for new team members, and foster collaboration with internal teams.&nbsp;</li> <li data-renderer-start-pos="3028">Work cross-functionally with other internal stakeholders such as sales, product, engineering, platform, and marketing to provide customer insight and enable ongoing improvement of products and services.&nbsp;</li> <li data-renderer-start-pos="3235">Work with LaunchDarkly’s enterprise customers to ensure their success.</li> <li data-renderer-start-pos="3309">Advise our customers on software development best practices and how to leverage LaunchDarkly.&nbsp;</li> <li data-renderer-start-pos="3492">Become a subject matter expert on LaunchDarkly.</li> <li data-renderer-start-pos="3543">Be the voice of the customer by translating, aggregating, and representing customer feedback to the Product and Engineering teams.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li data-renderer-start-pos="3709">You have experience managing a team at a company going through a major transition, such as high growth velocity and rapid customer acquisition.</li> <li data-renderer-start-pos="3855">You are a great mentor and provider of feedback.</li> <li data-renderer-start-pos="3906">You have a strong focus on strategic customer engagement, building customer relationships, and delivering the value of our products.</li> <li data-renderer-start-pos="4042">You thrive in a fast-paced environment where success criteria for major initiatives are not always pre-defined.&nbsp;</li> <li data-renderer-start-pos="4158">You are a self‐starter and excited to take on hard problems.&nbsp;</li> <li data-renderer-start-pos="4223">You are passionate about helping customers and have a strong sense of ownership.</li> <li data-renderer-start-pos="4307">You have a technical background and are interested in a customer-facing role.</li> <li data-renderer-start-pos="4388">You have excellent communication and presentation skills.</li> <li data-renderer-start-pos="4449">You have strong leadership skills with validated ability to influence inside and outside of the organization at the highest levels.</li> <li data-renderer-start-pos="4584">You are familiar with the software development lifecycle.&nbsp;</li> <li data-renderer-start-pos="4646">You have worked with teams that underwent development process transformation.</li> <li data-renderer-start-pos="4727">You are comfortable with at least one of our supported languages: Java, .NET, Go, JS, Python, PHP,&nbsp; NodeJS, Ruby, Rails, iOS, or Android.</li> <li data-renderer-start-pos="4868">You are familiar with DevOps, Continuous Integration, and Continuous Delivery.&nbsp;</li> <li data-renderer-start-pos="4951">You have worked with one of the major cloud providers (AWS, Azure, GCP).&nbsp;</li> <li data-renderer-start-pos="5028">You have worked with Linux, Docker, and Virtual Machines.</li> </ul> <h4>About You:</h4> <ul> <li data-renderer-start-pos="5104">You enjoy being a player-coach and enjoy mentoring and leading others</li> <li data-renderer-start-pos="5177">You are a natural trusted advisor</li> <li data-renderer-start-pos="5214">You have the ability to build relationships internally and externally and have exceptional stakeholder management skills</li> </ul> <p><strong>Pay:</strong></p> <p data-renderer-start-pos="6395"><em data-renderer-mark="true">Target pay range for a Level 3 in San Francisco/Bay Area: $217,000- $255,000&nbsp;<strong><span style="font-weight: 400;">*On Target Earnings (OTE) includes base pay and commission*</span></strong></em></p> <p data-renderer-start-pos="6451"><em data-renderer-mark="true">*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.</em></p> <p data-renderer-start-pos="6572"><em data-renderer-mark="true">LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.</em></p> <h4><strong>About LaunchDarkly:</strong></h4> <h4><span style="font-weight: 400;">LaunchDarkly is a Feature Management Platform that serves trillions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.</span></h4> <h4><span style="font-weight: 400;">At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.</span></h4> <p class="p1">One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.</p> <h4><span style="font-weight: 400;">LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at </span><a href="https://launchdarkly.com/foundation/"><span style="font-weight: 400;">https://launchdarkly.com/foundation/</span></a><span style="font-weight: 400;">. </span></h4> <p class="p1"><span class="s1"><strong>Do you need a disability accommodation?</strong></span></p> <p class="p1">Fill out this&nbsp;<a href="https://docs.google.com/forms/d/e/1FAIpQLSdYb_7upYMtdRVXzvXGHGfQw0pU2FNma-6Rwp-I6NjKm7SYNw/viewform"><span class="s2">accommodations request form</span></a>&nbsp;and someone from our People Operations team will contact you for assistance.&nbsp;</p>
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