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Aircall vs Talkdesk: What are the differences?

# Introduction
In this Markdown code snippet, the key differences between Aircall and Talkdesk will be highlighted in a concise and specific manner.

1. **Pricing Model**: Aircall offers a pay-as-you-go pricing model where customers pay for only the minutes they use, whereas Talkdesk follows a tiered pricing structure based on the number of features and users required.

2. **Integration Capabilities**: Aircall has built-in integrations with popular CRM systems like Salesforce and HubSpot, while Talkdesk offers a wide range of third-party integrations with various business tools and platforms.

3. **Customization Options**: Aircall provides limited customization options for call workflows and routing, while Talkdesk offers extensive customization capabilities, allowing businesses to tailor the platform to their specific needs.

4. **Reporting and Analytics**: Aircall offers basic reporting features with essential call metrics, whereas Talkdesk provides advanced analytics and reporting tools, including real-time dashboards and historical trend analysis.

5. **International Coverage**: Aircall has a strong presence in Europe and specific regions, while Talkdesk caters to a wider global audience with extensive international phone number coverage and language support.

6. **Customer Support**: Aircall provides email and chat support during business hours, whereas Talkdesk offers 24/7 customer support via multiple channels, including phone, chat, and email.

In Summary, the key differences between Aircall and Talkdesk lie in their pricing model, integration capabilities, customization options, reporting and analytics features, international coverage, and customer support.

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Pros of Aircall
Pros of Talkdesk
  • 3
    International phone numbers
  • 1
    Many integrations
  • 1
    5 mn to get a line working on a PC
  • 1
    Call tracking and supervision
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    What is Aircall?

    Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

    What is Talkdesk?

    Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, and many others. No phones, hardware, downloads or coding required.

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    What companies use Aircall?
    What companies use Talkdesk?
    See which teams inside your own company are using Aircall or Talkdesk.
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    What tools integrate with Aircall?
    What tools integrate with Talkdesk?

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