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Aircall

62
60
+ 1
6
Talkdesk

11
35
+ 1
0
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Aircall vs Talkdesk: What are the differences?

What is Aircall? The phone system for modern business. Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

What is Talkdesk? Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..

Aircall belongs to "Phone" category of the tech stack, while Talkdesk can be primarily classified under "Call Center Management".

Some of the features offered by Aircall are:

  • Instant phone numbers
  • custom music and messages
  • opening hours

On the other hand, Talkdesk provides the following key features:

  • Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
  • Advanced Routing - IVR system, skills based routing and forward to phone.
  • Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.
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Pros of Aircall
Pros of Talkdesk
  • 3
    International phone numbers
  • 1
    Many integrations
  • 1
    5 mn to get a line working on a PC
  • 1
    Call tracking and supervision
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    What is Aircall?

    Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

    What is Talkdesk?

    Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Aircall?
    What companies use Talkdesk?
    See which teams inside your own company are using Aircall or Talkdesk.
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    What tools integrate with Aircall?
    What tools integrate with Talkdesk?

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    What are some alternatives to Aircall and Talkdesk?
    Grasshopper
    Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.
    RingCentral
    Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
    Dialpad
    It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.
    Twilio
    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
    WhatsApp
    It is a cross-platform mobile messaging app for iPhone, BlackBerry, Android, Windows Phone and Nokia. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.
    See all alternatives