Aircall vs Talkdesk: What are the differences?
What is Aircall? The phone system for modern business. Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.
What is Talkdesk? Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..
Aircall belongs to "Phone" category of the tech stack, while Talkdesk can be primarily classified under "Call Center Management".
Some of the features offered by Aircall are:
- Instant phone numbers
- custom music and messages
- opening hours
On the other hand, Talkdesk provides the following key features:
- Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
- Advanced Routing - IVR system, skills based routing and forward to phone.
- Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.
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What is Aircall?
What is Talkdesk?
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