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Aircall vs Talkdesk: What are the differences?
# Introduction
In this Markdown code snippet, the key differences between Aircall and Talkdesk will be highlighted in a concise and specific manner.
1. **Pricing Model**: Aircall offers a pay-as-you-go pricing model where customers pay for only the minutes they use, whereas Talkdesk follows a tiered pricing structure based on the number of features and users required.
2. **Integration Capabilities**: Aircall has built-in integrations with popular CRM systems like Salesforce and HubSpot, while Talkdesk offers a wide range of third-party integrations with various business tools and platforms.
3. **Customization Options**: Aircall provides limited customization options for call workflows and routing, while Talkdesk offers extensive customization capabilities, allowing businesses to tailor the platform to their specific needs.
4. **Reporting and Analytics**: Aircall offers basic reporting features with essential call metrics, whereas Talkdesk provides advanced analytics and reporting tools, including real-time dashboards and historical trend analysis.
5. **International Coverage**: Aircall has a strong presence in Europe and specific regions, while Talkdesk caters to a wider global audience with extensive international phone number coverage and language support.
6. **Customer Support**: Aircall provides email and chat support during business hours, whereas Talkdesk offers 24/7 customer support via multiple channels, including phone, chat, and email.
In Summary, the key differences between Aircall and Talkdesk lie in their pricing model, integration capabilities, customization options, reporting and analytics features, international coverage, and customer support.
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Learn MorePros of Aircall
Pros of Talkdesk
Pros of Aircall
- International phone numbers3
- Many integrations1
- 5 mn to get a line working on a PC1
- Call tracking and supervision1
Pros of Talkdesk
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What is Aircall?
Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.
What is Talkdesk?
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service.
One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
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What companies use Aircall?
What companies use Talkdesk?
What companies use Aircall?
What companies use Talkdesk?
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What tools integrate with Aircall?
What tools integrate with Talkdesk?
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What are some alternatives to Aircall and Talkdesk?
Grasshopper
Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.
RingCentral
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
Dialpad
It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Twilio SendGrid
Twilio SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems. Twilio SendGrid provides reliable delivery, scalability & real-time analytics along with flexible API's.