AskNicely vs SurveyMonkey: What are the differences?

Developers describe AskNicely as "The world’s most loved Net Promoter Score (NPS) platform for real-time customer feedback". Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals. On the other hand, SurveyMonkey is detailed as "A web-based survey solutions". It is an online service offers you all the tools you need to quickly create a survey, distribute it to a targeted audience such as existing or potential customers, and examine the survey results.

AskNicely and SurveyMonkey can be primarily classified as "Survey Widget" tools.

Some of the features offered by AskNicely are:

• Collect Feedback - Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.
• Engage the Business - Share real time insights with everyone from the front line to the CEO. Track NPS® by product, channel, rep, anything. Drill down into themes with text analytics.
• Close the Loop - Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.

On the other hand, SurveyMonkey provides the following key features:

• Powerful admin tools
• advanced security and control
• Gather comments all in one place