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  1. Stackups
  2. Business Tools
  3. Marketing Automation
  4. Engagement Lifecycle Marketing
  5. Capsule CRM vs Intercom

Capsule CRM vs Intercom

OverviewComparisonAlternatives

Overview

Intercom
Intercom
Stacks6.7K
Followers3.2K
Votes604
Capsule CRM
Capsule CRM
Stacks21
Followers15
Votes1

Capsule CRM vs Intercom: What are the differences?

What is Capsule CRM? The easy online CRM for doing business. Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Capsule CRM and Intercom are primarily classified as "CRM" and "Engagement/Lifecycle Marketing" tools respectively.

Some of the features offered by Capsule CRM are:

  • The contact page gives you a birds eye view of everything you know about a contact so that you can keep track of the people, companies and other organizations that you do business with.
  • Use Capsule to track bids, deals, proposals and other opportunities.
  • Manage your to-do list and calendar using tasks in Capsule to ensure things don't get forgotten.

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

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Detailed Comparison

Intercom
Intercom
Capsule CRM
Capsule CRM

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks
The contact page gives you a birds eye view of everything you know about a contact so that you can keep track of the people, companies and other organizations that you do business with.;Use Capsule to track bids, deals, proposals and other opportunities.;Manage your to-do list and calendar using tasks in Capsule to ensure things don't get forgotten.;Create custom categories using tags such as vendor, lead, customer.;Manage groups of contacts with lists
Statistics
Stacks
6.7K
Stacks
21
Followers
3.2K
Followers
15
Votes
604
Votes
1
Pros & Cons
Pros
  • 169
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
Cons
  • 7
    Changes pricing model all the time
Pros
  • 1
    Easy and clean user interface
Integrations
Stripe
Stripe
Zendesk
Zendesk
Zapier
Zapier
Segment
Segment
Salesforce Sales Cloud
Salesforce Sales Cloud
Mailchimp
Mailchimp
GitHub
GitHub
Slack
Slack
HipChat
HipChat
Mailchimp
Mailchimp
G Suite
G Suite
Zapier
Zapier
Mad Mimi
Mad Mimi
Zendesk
Zendesk
Xero
Xero
mailparser.io
mailparser.io
Wufoo
Wufoo
Formstack
Formstack
Geckoboard
Geckoboard

What are some alternatives to Intercom, Capsule CRM?

Salesforce Sales Cloud

Salesforce Sales Cloud

The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Customer.io

Customer.io

Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.

Pipedrive

Pipedrive

Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.

Streak

Streak

Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.

OnePageCRM

OnePageCRM

OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.

Pimcore

Pimcore

It is a software vendor for free and open-source customer experience management, digital asset management, product information management, multi-channel publishing and e-commerce software.

Highrise

Highrise

Highrise CRM helps you manage your contacts, keep track of who said what when, schedule follow-ups, set reminders, and convert leads into done deals.

Close.io

Close.io

Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked.

Odoo

Odoo

It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management.

Zoho CRM

Zoho CRM

Online CRM software for managing your sales, marketing, customer support, and inventory in a single system.

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