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Helpy vs Casengo: What are the differences?
What is Helpy? Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
What is Casengo? Customer service software for ambitious teams. Simple, solid and beautiful social customer support software, helping you provide service with a human touch. Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk.
Helpy and Casengo can be categorized as "Help Desk" tools.
Some of the features offered by Helpy are:
- An AI agent to handle 60-80% of your requests
- Beautiful reporting, built in
- Unlimited Inboxes
On the other hand, Casengo provides the following key features:
- Multiple users
- universal inbox
Helpy is an open source tool with 1.85K GitHub stars and 424 GitHub forks. Here's a link to Helpy's open source repository on GitHub.
