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  1. Stackups
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  5. CiviCRM vs Salesforce

CiviCRM vs Salesforce

OverviewComparisonAlternatives

Overview

CiviCRM
CiviCRM
Stacks16
Followers19
Votes0
Salesforce
Salesforce
Stacks840
Followers671
Votes0

CiviCRM vs Salesforce: What are the differences?

Introduction: CiviCRM and Salesforce are two popular customer relationship management (CRM) tools that offer a range of functionalities to manage and analyze customer interactions. While they both aim to improve customer relationship management, there are key differences between the two platforms.

  1. Integration with Content Management Systems (CMS): One significant difference between CiviCRM and Salesforce is their integration with Content Management Systems (CMS). CiviCRM is specifically built to integrate with CMS platforms like WordPress, Drupal, and Joomla, making it easier to manage customer data within the same environment. Salesforce, on the other hand, offers limited native integration options with CMS platforms, requiring additional configuration or the use of third-party tools.

  2. Pricing Model: Another notable difference lies in their pricing model. CiviCRM is an open-source CRM, meaning it is freely available for download and use. Users are only required to pay for any customization, support, or hosting services they may need. In contrast, Salesforce follows a subscription-based model, with different pricing plans and editions tailored to various business needs. This subscription-based model can be more costly, particularly for small organizations with limited budgets.

  3. Customization and Scalability: When it comes to customization, Salesforce offers a robust platform with a wide range of customization options, making it suitable for businesses of all sizes. It provides extensive tools and capabilities, such as custom objects, workflows, and process builders, allowing users to tailor the CRM to their specific requirements. In comparison, while CiviCRM also allows some level of customization, it may have limitations in terms of scalability and flexibility, especially for complex enterprise applications.

  4. Target User Base: CiviCRM primarily caters to non-profit organizations, advocacy groups, and grassroots campaigns, with features and functionalities tailored to their specific needs. It is specifically designed to address the unique challenges faced by these types of organizations and offers features like membership management, fundraising, and event planning. Salesforce, on the other hand, targets a broader user base, including both non-profit and for-profit organizations, with features designed for sales and marketing automation, lead management, and customer support.

  5. Deployment Options: In terms of deployment options, Salesforce provides both cloud-based and on-premises solutions, offering flexibility to organizations with different preferences and requirements. Users can choose to store their data on Salesforce's servers (cloud-based) or their own servers (on-premises). In contrast, CiviCRM is primarily deployed on-premises or in a private cloud environment, giving organizations more control over their data but requiring additional IT infrastructure and maintenance.

  6. Ecosystem and Community Support: Salesforce has a vast ecosystem and a large community of users and developers. This means there is a wide range of third-party integrations, plugins, and apps available to extend the functionality of Salesforce CRM. Additionally, Salesforce provides extensive documentation, training, and support options. CiviCRM, being an open-source platform, also has a supportive community and a range of extensions available, but it may have a smaller ecosystem compared to Salesforce.

In summary, the key differences between CiviCRM and Salesforce lie in their integration with CMS, pricing model, customization and scalability options, target user base, deployment options, and the size of their ecosystem and community support.

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Detailed Comparison

CiviCRM
CiviCRM
Salesforce
Salesforce

It is web-based software used by a diverse range of organisations, particularly not-for-profit organizations (nonprofits and civic sector organizations). It offers a complete feature set out of the box and can integrate with your website.

It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Open source;Privacy-friendly; Centralize constituent communications; Build and manage your donor base & membership; Full integration with Wordpress, Drupal, Joomla & Backdrop
Move deals faster by tracking customer information and interactions in one place; Make more insightful decisions — faster, and from anywhere — with the most up-to-date information; Drive customer engagement by automating and personalising your email marketing at scale; Deliver exceptional social experiences by connecting them to marketing, sales, and service; 24/7 customer support team to help all users from Small business to Enterprise
Statistics
Stacks
16
Stacks
840
Followers
19
Followers
671
Votes
0
Votes
0
Integrations
Joomla!
Joomla!
Drupal
Drupal
PayPal
PayPal
Stripe
Stripe
Slack
Slack
Dropbox
Dropbox
Jira
Jira
G Suite
G Suite
ActiveCampaign
ActiveCampaign
Mailchimp
Mailchimp
QuickBooks
QuickBooks
HelloSign
HelloSign
DocuSign
DocuSign

What are some alternatives to CiviCRM, Salesforce?

Salesforce Sales Cloud

Salesforce Sales Cloud

The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Pipedrive

Pipedrive

Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.

Streak

Streak

Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.

OnePageCRM

OnePageCRM

OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.

Highrise

Highrise

Highrise CRM helps you manage your contacts, keep track of who said what when, schedule follow-ups, set reminders, and convert leads into done deals.

Close.io

Close.io

Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked.

Odoo

Odoo

It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management.

Zoho CRM

Zoho CRM

Online CRM software for managing your sales, marketing, customer support, and inventory in a single system.

Lemprep

Lemprep

Lemprep gives sales reps a competitive edge by transforming minimal inputs into deep, actionable intelligence. Discover buyer pain points, organizational priorities, and market opportunities so you can run impactful, high-confidence sales calls that drive predictable results.

Capsule CRM

Capsule CRM

Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

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