Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Close.io
Close.io

27
18
+ 1
4
Intercom
Intercom

4.1K
1.2K
+ 1
594
Add tool

Close.io vs Intercom: What are the differences?

Close.io: The inside sales CRM of choice for SMBs. Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked; Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Close.io can be classified as a tool in the "CRM" category, while Intercom is grouped under "Engagement/Lifecycle Marketing".

Some of the features offered by Close.io are:

  • Automatic 2-way email sync
  • Email open tracking
  • CRM

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"Built-in VoIP Calling" is the primary reason why developers consider Close.io over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.

- No public GitHub repository available -
- No public GitHub repository available -

What is Close.io?

Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked.

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Close.io?
Why do developers choose Intercom?

Sign up to add, upvote and see more prosMake informed product decisions

    Be the first to leave a con
    What companies use Close.io?
    What companies use Intercom?

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Close.io?
    What tools integrate with Intercom?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to Close.io and Intercom?
    Pipedrive
    Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
    HubSpot
    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
    Salesforce Sales Cloud
    The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
    Zoho CRM
    Online CRM software for managing your sales, marketing, customer support, and inventory in a single system
    SugarCRM
    Manage your sales, marketing, and customer support better with SugarCRM's online CRM software.
    See all alternatives
    Decisions about Close.io and Intercom
    David Gorcey
    David Gorcey
    Head of BD at StackShare · | 5 upvotes · 28.6K views
    atStackShareStackShare
    Salesforce Sales Cloud
    Salesforce Sales Cloud
    Close.io
    Close.io
    Streak
    Streak

    When I started at StackShare, I needed an easy way to create a pipeline of the different partners we were engaged with, and track the status of those conversations. Having just begun to explore partnerships in earnest, our needs at StackShare don't necessitate something as robust as Salesforce Sales Cloud, Close.io or similar offerings that exist.

    Nevertheless, I didn't want one more Google Doc to track things either, and I heard about Streak, so I figured I'd give the free version a try. So far, it has accommodated everything I need, and it integrates simply with Gmail which meant I had it running in a few minutes. You can create a pipeline entry directly from an email thread, which I find useful compared to logging into a separate platform, and there is basic functionality for scheduling follow-ups and tasks. The pipeline stages are fully customizable as are the fields you can add - (I added a note field to explain why someone may be in the "Backburner" stage, for example).

    As we scale our Business Development initiatives and grow our team, we'll likely need to look at upgrading Streak or incorporating other tools like Yesware. But, for a quick and easy way to organize a sales pipeline and track the respective conversations, the Streak free version nicely accommodates what I need and has been very helpful in managing discussions with a variety of partners thus far.

    #StackDecisionsLaunch

    See more
    Julien DeFrance
    Julien DeFrance
    Principal Software Engineer at Tophatter · | 2 upvotes · 17.1K views
    atSmartZipSmartZip
    AutopilotHQ
    AutopilotHQ
    Segment
    Segment
    Zapier
    Zapier
    Intercom
    Intercom

    Achieving #MarketingAutomation using AutopilotHQ

    Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

    Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

    Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

    See more
    Interest over time
    Reviews of Close.io and Intercom
    Avatar of adjunct
    Rollout.io
    Review ofIntercomIntercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use Close.io and Intercom
    Avatar of Tim Lucas
    Tim Lucas uses IntercomIntercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Avatar of Close
    Close uses Close.ioClose.io

    We use Close.io to sell Close.io, of course. Our own web app is tightly integrated into our product via dogfooding our own API. All our team members Google Apps/Gmail accounts are synced with Close.io so communication with customers / trials is always easily visible.

    Avatar of Badge List
    Badge List uses IntercomIntercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Avatar of Cyril Duchon-Doris
    Cyril Duchon-Doris uses IntercomIntercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Avatar of Lyndon Wong
    Lyndon Wong uses IntercomIntercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    Avatar of BrightMachine
    BrightMachine uses IntercomIntercom

    Used by our clients to track what their users are doing, and for proactive support.

    How much does Close.io cost?
    How much does Intercom cost?
    News about Close.io
    More news