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  1. Stackups
  2. Business Tools
  3. Marketing Automation
  4. Engagement Lifecycle Marketing
  5. Close.io vs Intercom

Close.io vs Intercom

OverviewComparisonAlternatives

Overview

Intercom
Intercom
Stacks6.7K
Followers3.2K
Votes604
Close.io
Close.io
Stacks48
Followers45
Votes5

Close.io vs Intercom: What are the differences?

Close.io: The inside sales CRM of choice for SMBs. Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked; Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Close.io can be classified as a tool in the "CRM" category, while Intercom is grouped under "Engagement/Lifecycle Marketing".

Some of the features offered by Close.io are:

  • Automatic 2-way email sync
  • Email open tracking
  • CRM

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"Built-in VoIP Calling" is the primary reason why developers consider Close.io over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.

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Detailed Comparison

Intercom
Intercom
Close.io
Close.io

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked.

Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks
Automatic 2-way email sync; Email open tracking; CRM; Call tracking; Built-in VoIP calling; Call recording; Smart views; Powerful search; No manual data entry; Bulk email; Powerful reporting; REST API; Gmail integration; Great UI
Statistics
Stacks
6.7K
Stacks
48
Followers
3.2K
Followers
45
Votes
604
Votes
5
Pros & Cons
Pros
  • 169
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
Cons
  • 7
    Changes pricing model all the time
Pros
  • 5
    Built-in VoIP Calling
Integrations
Stripe
Stripe
Zendesk
Zendesk
Zapier
Zapier
Segment
Segment
Salesforce Sales Cloud
Salesforce Sales Cloud
Mailchimp
Mailchimp
GitHub
GitHub
Slack
Slack
HipChat
HipChat
Zapier
Zapier
Stitch
Stitch
G Suite
G Suite

What are some alternatives to Intercom, Close.io?

Salesforce Sales Cloud

Salesforce Sales Cloud

The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Customer.io

Customer.io

Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.

Pipedrive

Pipedrive

Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.

Streak

Streak

Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.

OnePageCRM

OnePageCRM

OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.

Pimcore

Pimcore

It is a software vendor for free and open-source customer experience management, digital asset management, product information management, multi-channel publishing and e-commerce software.

Highrise

Highrise

Highrise CRM helps you manage your contacts, keep track of who said what when, schedule follow-ups, set reminders, and convert leads into done deals.

Odoo

Odoo

It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management.

Forxample

Forxample

Forxample is a feed-first website platform for local businesses. Instead of building pages, businesses simply post updates like services, availability, or offers, and their website stays current. It’s designed to turn online visitors into real customers without the complexity of traditional website builders.

Zoho CRM

Zoho CRM

Online CRM software for managing your sales, marketing, customer support, and inventory in a single system.

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