Deskero vs Jira Service Desk

Overview

Deskero

Stacks0

Followers2

Votes0

Jira Service Desk

Stacks254

Followers163

Votes1

Deskero vs Jira Service Desk: What are the differences?

Deskero: Simple help desk software for effective customer engagement. It is a support solution that doesn't only manage your client's requests, but goes a step further and enables you to reach out to them too It takes Multi-channel support to next level. A software that is both personal and easy to use.; Jira Service Desk: It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

Deskero and Jira Service Desk can be categorized as "Help Desk" tools.

Detailed Comparison

Deskero	Jira Service Desk
It is a support solution that doesn't only manage your client's requests, but goes a step further and enables you to reach out to them too. It takes Multi-channel support to next level. A software that is both personal and easy to use.	It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Multi-Channel support; Feedback from your website; Instant chat tickets; Smart social integration; Complete Social Monitoring	Request Management; Incident Management; Problem Management; Change Management; Asset Management; Configuration Management; Knowledge Management
Statistics
Stacks 0	Stacks 254
Followers 2	Followers 163
Votes 0	Votes 1
Pros & Cons
No community feedback yet	Pros 1 Integration with Jira and Confluence

What are some alternatives to Deskero, Jira Service Desk?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.