Deskero vs Zammad: What are the differences?
What is Deskero? Simple help desk software for effective customer engagement. It is a support solution that doesn't only manage your client's requests, but goes a step further and enables you to reach out to them too It takes Multi-channel support to next level. A software that is both personal and easy to use..
What is Zammad? A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Deskero can be classified as a tool in the "Accounting" category, while Zammad is grouped under "Help Desk".
Some of the features offered by Deskero are:
- Multi-Channel support
- Feedback from your website
- Instant chat tickets
On the other hand, Zammad provides the following key features:
- Open source
- Helpdesk/Customer support system
Zammad is an open source tool with 2.02K GitHub stars and 403 GitHub forks. Here's a link to Zammad's open source repository on GitHub.