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Microsoft Dynamics 365 vs Salesforce: What are the differences?
Microsoft Dynamics 365: A customer relationship management software *. It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it; *Salesforce:** Connect to your customers in a whole new way. It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Microsoft Dynamics 365 and Salesforce can be categorized as "CRM" tools.
Some of the features offered by Microsoft Dynamics 365 are:
- Track sales leads
- Deliver actionable data
- Track marketing
On the other hand, Salesforce provides the following key features:
- Move deals faster by tracking customer information and interactions in one place
- Make more insightful decisions — faster, and from anywhere — with the most up-to-date information
- Drive customer engagement by automating and personalising your email marketing at scale
