1. Key difference 1: Integration capabilities - Gainsight offers extensive integration capabilities, allowing seamless integration with multiple third-party systems such as CRMs and customer support platforms, enabling the holistic management of customer data. On the other hand, Intercom predominantly serves as a communication platform and provides limited integration options, mainly focusing on integrating with messaging and support tools.

2. Key difference 2: Customer success management - Gainsight is primarily designed for customer success management, providing features like customer health scoring, proactive customer outreach, and automated playbooks for driving customer retention and growth. Intercom, on the other hand, focuses more on real-time customer communication and support, providing features like live chat, product tours, and customer feedback.

3. Key difference 3: Target audience - Gainsight mainly caters to enterprise-level businesses, particularly those operating in the software-as-a-service (SaaS) industry, offering sophisticated customer success management solutions tailored to large-scale operations. Intercom, on the other hand, serves a wider range of businesses, including both small and medium-sized enterprises (SMEs) and larger organizations, with a focus on customer communication and support.

4. Key difference 4: Pricing structure - Gainsight typically follows a more complex and customizable pricing structure, depending on the specific requirements and scale of the business, often involving negotiations and custom agreements. Intercom, on the other hand, offers more straightforward pricing plans with defined tiers and feature sets, providing easier accessibility for businesses of different sizes and budgets.

5. Key difference 5: Reporting and analytics - Gainsight provides in-depth reporting and analytics capabilities, offering comprehensive insights into customer data and performance metrics to drive informed decision-making. It includes features like customizable dashboards, data visualizations, and predictive analytics. Intercom, though it also offers reporting and analytics features, provides a more simplified and streamlined approach, focusing on delivering essential metrics and insights for customer communication and engagement.

6. Key difference 6: Scope of functionality - Gainsight offers a wider scope of functionality, encompassing not only customer success management but also customer experience management, revenue optimization, and expansion strategies. It provides a more comprehensive suite of tools to manage the entire customer lifecycle. Intercom, while providing valuable features for customer communication and support, has a narrower focus on specific aspects of the customer journey and does not cover the broader range of functionality offered by Gainsight.

In Summary, Gainsight and Intercom differ in their integration capabilities, target audience, customer success management focus, pricing structure, reporting and analytics capabilities, and scope of functionality. Gainsight is geared towards enterprise-level businesses, offering extensive integrations and a comprehensive suite of tools for customer success management, while Intercom serves a wider range of businesses with a focus on communication and support.