Need advice about which tool to choose?Ask the StackShare community!
Helpshift vs Hipmob vs SupportKit: What are the differences?
# Introduction
This Markdown code provides key differences between Helpshift, Hipmob, and SupportKit for websites.
1. **Pricing Model**: Helpshift offers a flexible pricing model based on the number of Monthly Active Users (MAUs) and features, while Hipmob charges per conversation volume. SupportKit, on the other hand, requires a monthly subscription with unlimited conversations.
2. **Integration Capabilities**: Helpshift integrates seamlessly with CRM systems like Salesforce and Zendesk, providing advanced customization options. Hipmob focuses on integrating with messaging platforms such as Slack and Telegram. SupportKit offers integrations with popular customer support tools like Intercom and Help Scout.
3. **Automation Features**: Helpshift provides AI-powered automation for ticket categorization and self-service options, streamlining customer support processes. Hipmob offers chatbots and FAQ integration to automate repetitive tasks. SupportKit includes customizable chat widgets and automated replies for efficient customer service.
4. **Real-time Analytics**: Helpshift provides detailed analytics on user behavior, conversation volume, and response times to optimize support strategies. Hipmob offers real-time monitoring of conversations, customer satisfaction ratings, and agent performance metrics. SupportKit includes analytics for tracking chat trends, user engagement, and popular support queries.
5. **In-app Messaging**: Helpshift enables in-app messaging for providing instant support without leaving the app interface. Hipmob offers customizable chat interfaces and rich media support for engaging interactions. SupportKit provides in-app messaging with personalized responses and multilingual support.
6. **Personalization Options**: Helpshift allows for personalized user interactions through user segmentation, targeted messaging, and issue tracking. Hipmob offers branding customization, chat theme options, and proactive messaging based on user activity. SupportKit enables personalization through user profiles, custom fields, and automated follow-ups to enhance user experience.
In Summary, this Markdown code outlines key differences between Helpshift, Hipmob, and SupportKit regarding pricing, integration capabilities, automation features, real-time analytics, in-app messaging, and personalization options for websites.
Manage your open source components, licenses, and vulnerabilities
Learn MorePros of Helpshift
Pros of Hipmob
Pros of SupportKit
Pros of Helpshift
- In-app feedback4
- In-app messaging3
- Native mobile support3
- Keeps my users in the app!3
- Email Support3
- FAQs2
- Native app support2
- Review/Ratings Analytics1
- Unity3D Support1
Pros of Hipmob
- IOS and Android4
- Push notifications2
- Re-engage users2
- Fully searchable1
Pros of SupportKit
Be the first to leave a pro
Sign up to add or upvote prosMake informed product decisions
What is Helpshift?
Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.
What is Hipmob?
Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.
What is SupportKit?
SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
Need advice about which tool to choose?Ask the StackShare community!
What companies use Helpshift?
What companies use Hipmob?
What companies use SupportKit?
What companies use Helpshift?
What companies use Hipmob?
What companies use SupportKit?
Sign up to get full access to all the companiesMake informed product decisions
What tools integrate with Helpshift?
What tools integrate with Hipmob?
What tools integrate with SupportKit?
What tools integrate with Helpshift?
Sign up to get full access to all the tool integrationsMake informed product decisions
What are some alternatives to Helpshift, Hipmob, and SupportKit?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.