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  5. HumanFirst vs Zopim

HumanFirst vs Zopim

OverviewComparisonAlternatives

Overview

Zopim
Zopim
Stacks403
Followers84
Votes28
HumanFirst
HumanFirst
Stacks5
Followers13
Votes0

Zopim vs HumanFirst: What are the differences?

Developers describe Zopim as "Real-time customer satisfaction made simple". Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design. On the other hand, HumanFirst is detailed as "Amazing conversational customer experiences". It allows you to build and train AI that powers amazing conversational experiences for your customers.Visitors were spending an average of 7s on our website - It turned that into minutes.We're tired of chatbots made to gather emails, and so are your customers AI should understand your customers and build trust, and that's what it does..

Zopim and HumanFirst can be categorized as "Customer Support Chat" tools.

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Detailed Comparison

Zopim
Zopim
HumanFirst
HumanFirst

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

Reduce development cost and complexity, and increase developer happiness, with the most powerful companion to any conversational AI project.

Easy Widget Customization- Dress up the widget to suit your website's colors and theme.;Customizable Greetings- Greet visitors in your very own unique manner.;Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.;Email Chat Transcripts- Customers can send chat transcripts to themselves.;Real-time Visitor Information- Live information on each customer, updated every second.;Automatic Translation- Translate chats into your native language.;Powerful Chat Shortcuts- Reuse answers to frequently asked questions.;Seamless Integrations- Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.;Use on multiple devices- Reply via IM, from anywhere;Automated Pro-active Chat Invitations;Integrate with other web services;See visitor webpath;Combat spam by banning visitors;Secure chats on SSL websites;HTML5 dashboard;Inter-agent Chat and Transfer;Dashboard Analytics;Developer-friendly API;Fanatic Customer Support
Refactoring of training phrases; Continuous optimization of intents; Merging intents; Processing conversation logs in real time; Data labeling; Machine learning assisted workflows; Intent discovery and training
Statistics
Stacks
403
Stacks
5
Followers
84
Followers
13
Votes
28
Votes
0
Pros & Cons
Pros
  • 18
    Real-time user chat
  • 7
    Free plan for startups
  • 3
    Simple setup
No community feedback yet
Integrations
Zendesk
Zendesk
Salesforce Sales Cloud
Salesforce Sales Cloud
Highrise
Highrise
SugarCRM
SugarCRM
Zoho CRM
Zoho CRM
Pivotal Tracker
Pivotal Tracker
Jira
Jira
UserVoice
UserVoice
AWS Chatbot
AWS Chatbot
rasa NLU
rasa NLU
Dialogflow
Dialogflow
IBM Watson
IBM Watson
Wit.ai
Wit.ai

What are some alternatives to Zopim, HumanFirst?

Olark

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

tawk.to

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

rasa NLU

rasa NLU

rasa NLU (Natural Language Understanding) is a tool for intent classification and entity extraction. You can think of rasa NLU as a set of high level APIs for building your own language parser using existing NLP and ML libraries.

Crisp

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

SpaCy

SpaCy

It is a library for advanced Natural Language Processing in Python and Cython. It's built on the very latest research, and was designed from day one to be used in real products. It comes with pre-trained statistical models and word vectors, and currently supports tokenization for 49+ languages.

Speechly

Speechly

It can be used to complement any regular touch user interface with a real time voice user interface. It offers real time feedback for faster and more intuitive experience that enables end user to recover from possible errors quickly and with no interruptions.

MonkeyLearn

MonkeyLearn

Turn emails, tweets, surveys or any text into actionable data. Automate business workflows and saveExtract and classify information from text. Integrate with your App within minutes. Get started for free.

Chatlio

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

Jina

Jina

It is geared towards building search systems for any kind of data, including text, images, audio, video and many more. With the modular design & multi-layer abstraction, you can leverage the efficient patterns to build the system by parts, or chaining them into a Flow for an end-to-end experience.

LiveChat

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

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