Intercom vs LiveChat: What are the differences?
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
What is LiveChat? Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
Intercom can be classified as a tool in the "Engagement/Lifecycle Marketing" category, while LiveChat is grouped under "Customer Support Chat".
Some of the features offered by Intercom are:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
On the other hand, LiveChat provides the following key features:
- Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
- Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
- Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)
StackShare, Heroku, and Product Hunt are some of the popular companies that use Intercom, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.
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