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OneSignal vs Twilio: What are the differences?

Developers describe OneSignal as "Free Mobile and Web Push Notifications". Free mobile and web push notification service. On the other hand, Twilio is detailed as "Bring voice and messaging to your web and mobile applications". Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

OneSignal can be classified as a tool in the "Mobile Push Messaging" category, while Twilio is grouped under "Voice and SMS".

Some of the features offered by OneSignal are:

  • Multiplatform notifications
  • Web Push Support
  • Safari Push Notifications

On the other hand, Twilio provides the following key features:

  • Phone- Phone Numbers API
  • Phone- Convert Text to Speech and Play Audio
  • Phone- Record Calls and Store Them

"More parametrable" is the primary reason why developers consider OneSignal over the competitors, whereas "Powerful, simple, and well documented api" was stated as the key factor in picking Twilio.

Airbnb, Uber Technologies, and reddit are some of the popular companies that use Twilio, whereas OneSignal is used by OneSignal, Portfolium, and Washos, Inc.. Twilio has a broader approval, being mentioned in 691 company stacks & 305 developers stacks; compared to OneSignal, which is listed in 55 company stacks and 15 developer stacks.

Advice on OneSignal and Twilio
Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 75.8K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 84K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)
Recommends
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Recommends
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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HomeHere
Recommends
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 83.6K views
Recommends
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Pros of OneSignal
Pros of Twilio
  • 28
    Free of cost
  • 22
    More parametrable
  • 16
    Simple and Easy To Use. Well Documented :)
  • 13
    Device to device
  • 11
    Simple
  • 9
    Many Platforms
  • 9
    Great support
  • 8
    Free
  • 4
    Flexibility in working with web, android and iOS
  • 4
    Phonegap / Cordova / Ionic starters
  • 147
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Simple
  • 11
    Extremely simple to integrate with rails
  • 6
    Great for startups
  • 5
    SMS
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Easy integration
  • 1
    Two factor authentication

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Cons of OneSignal
Cons of Twilio
    Be the first to leave a con
    • 4
      Predictable pricing
    • 2
      Expensive

    Sign up to add or upvote consMake informed product decisions

    What is OneSignal?

    OneSignal is a high volume push notification service for websites and mobile applications. OneSignal supports all major native and mobile platforms by providing dedicated SDKs for each platform, a RESTful server API, and a dashboard.

    What is Twilio?

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

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    What companies use OneSignal?
    What companies use Twilio?
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    What are some alternatives to OneSignal and Twilio?
    Pushwoosh
    Free unlimited cross platform push notifications! iOS, Android, Windows Phone, Phonegap, Unity, Marmalade, Adobe Air - we support them all! Easy integration, open-source SDK.
    Firebase
    Firebase is a cloud service designed to power real-time, collaborative applications. Simply add the Firebase library to your application to gain access to a shared data structure; any changes you make to that data are automatically synchronized with the Firebase cloud and with other clients within milliseconds.
    Pusher
    Pusher is the category leader in delightful APIs for app developers building communication and collaboration features.
    Firebase Cloud Messaging
    It is a cross-platform messaging solution that lets you reliably deliver messages at no cost. You can notify a client app that new email or other data is available to sync. You can send notification messages to drive user re-engagement and retention. For use cases such as instant messaging, a message can transfer a payload of up to 4KB to a client app.
    FoxPush
    It’s easy to set up, and no technical skills are required. Using Their services, your website can subscribe users to receive pop-up notifications whenever they are online, regardless of what browser they are using or if they are on a mobile device.
    See all alternatives