Plivo vs Twilio

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Plivo vs Twilio: What are the differences?

Developers describe Plivo as "API platform to build Voice & SMS Applications". Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing. On the other hand, Twilio is detailed as "Bring voice and messaging to your web and mobile applications". Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

Plivo and Twilio can be primarily classified as "Voice and SMS" tools.

Some of the features offered by Plivo are:

  • Phone- Global
  • Phone- Local and Tollfree Numbers
  • Phone- Call routing, call forwarding, caller ID, call waiting, 3-way calling, redial, speed dial, mute, hold, etc

On the other hand, Twilio provides the following key features:

  • Phone- Phone Numbers API
  • Phone- Convert Text to Speech and Play Audio
  • Phone- Record Calls and Store Them

"SMS gateway" is the primary reason why developers consider Plivo over the competitors, whereas "Powerful, simple, and well documented api" was stated as the key factor in picking Twilio.

reddit, Instacart, and Lyft are some of the popular companies that use Twilio, whereas Plivo is used by Close, Crowdkeep, and Shiftmates. Twilio has a broader approval, being mentioned in 684 company stacks & 292 developers stacks; compared to Plivo, which is listed in 11 company stacks and 8 developer stacks.

Advice on Plivo and Twilio
Needs advice
AgoraAgoraAmazon ChimeAmazon Chime

I am doing some research on WebRTC and would really appreciate speaking to anyone who has recently completed an integration or has a project currently under way. Hoping to gain feedback about tools used, what you liked, or didn't like, and anything perspective you might be willing to share about your overall project experience as it relates to integrating interactive, live-streaming content and audience engagement

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Replies (1)
Stephen Gheysens
Lead Solutions Engineer at Inscribe · | 7 upvotes · 1.9K views

I'm a bit biased, but I've always had fantastic experiences building with Twilio's tools and documentation. Years before joining Twilio, I started my own company with Twilio Video being a core component (it was a platform for online coaching), and as a one-dev-shop, I couldn't believe how easy it was. I now work here and get to help customer build quickly and effectively with these tools.

Some of the features I love include Video Insights for monitoring/debugging room and client device performance in aggregate or per session, the Compositions API for programmatically processing & exporting recordings in different formats, complementary products like Twilio Live that let you easily scale broadcast or livestream-style video experiences, the ability to store recordings directly to S3, and the integrated DataTrack API for exchanging & syncing data between participants.

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Needs advice


My app will be a live streaming app (like tango, BigoLive) An app developer asked me to choose a tech stack and a team. expected auditions from (Bahrain-KSA-UAE-Kuwait-Oman)

200 (broadcaster) at a time (minimum) (for 12 hours a day);10K watching the 200 (like 50 to 500) each live.

What servers are the best to use and give smooth high quality like Bigolive? For live streaming, and texting, and everything.

Which one is the best combination for my app? (Firebase, AWS, Twilio. Agora)


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Needs advice

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 85K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 92.8K views
Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 92.4K views

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Pros of Plivo
Pros of Twilio
  • 8
    SMS gateway
  • 6
  • 3
    Voice API service
  • 2
    24/7 Support
  • 2
    Trial account with positive balance
  • 147
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
  • 11
    Extremely simple to integrate with rails
  • 6
    Great for startups
  • 5
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Easy integration
  • 1
    Two factor authentication

Sign up to add or upvote prosMake informed product decisions

Cons of Plivo
Cons of Twilio
    Be the first to leave a con
    • 4
      Predictable pricing
    • 2

    Sign up to add or upvote consMake informed product decisions

    What is Plivo?

    Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

    What is Twilio?

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

    Need advice about which tool to choose?Ask the StackShare community!

    Jobs that mention Plivo and Twilio as a desired skillset
    United States of America California Santa Monica
    United Kingdom of Great Britain and Northern Ireland England London
    What companies use Plivo?
    What companies use Twilio?
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    What tools integrate with Plivo?
    What tools integrate with Twilio?

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    Blog Posts

    Jul 2 2019 at 9:34PM


    Google AnalyticsAmazon S3New Relic+25
    What are some alternatives to Plivo and Twilio?
    Tropo is a powerful yet simple API that adds Voice and SMS support to the programming languages you already know.
    Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.
    A Communications Platform as a Service company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own all-IP voice network.
    Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love.
    Agora provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.
    See all alternatives