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Shortcut combines a simple, modern UI with enterprise-grade tools, allowing technology companies to plan and manage their projects effectively, visualize progress across the organization, and define deadlines and milestones based upon data. | It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs. |
All your company’s work on one page. Our unique filtering system gives you an unprecedented level of visibility across teams and projects. Our workspaces enable you to jump across projects, epics, columns and filters in a single keystroke.;Shortcut works for smaller, flexible teams switching from Trello, and for larger, more structured companies switching from JIRA.;Shortcut provides a bird’s-eye view of your major initiatives, so you can track progress at a glance.;Made for engineers, by engineers. Developers love our GitHub integration and user-friendly API.;We make it obvious when someone is overloaded, stuck, or blocked. | Live chat software; Chatbot; Cobrowsing; Customer profile management; Canned responses; Multiple customer requests; Text chat with screen sharing; Video and voice call; Targeted messaging; Two-way communications; Analytics and reporting |
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