Jira Service Desk vs HelpDesk+ | What are the differences? | StackShare

HelpDesk+ vs Jira Service Desk

Overview

Jira Service Desk

Stacks251

Followers163

Votes1

HelpDesk+

Stacks12

Followers12

Votes0

Jira Service Desk vs HelpDesk+: What are the differences?

What is Jira Service Desk? It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

What is HelpDesk+? Jira service desk for Slack. It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

Jira Service Desk belongs to "Help Desk" category of the tech stack, while HelpDesk+ can be primarily classified under "Slack Tools".

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Detailed Comparison

Jira Service Desk	HelpDesk+
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.	It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
Request Management; Incident Management; Problem Management; Change Management; Asset Management; Configuration Management; Knowledge Management	Threaded conversations; View & Update Requests; Notifications for updates from anywhere
Statistics
Stacks 251	Stacks 12
Followers 163	Followers 12
Votes 1	Votes 0
Pros & Cons
Pros 1 Integration with Jira and Confluence	No community feedback yet
Integrations
No integrations available	Slack

What are some alternatives to Jira Service Desk, HelpDesk+?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.