Kayako vs Zammad
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. | It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. |
Support ticketing with email integration;Live chat widgets for your helpdesk and your website;Real-time visitor monitoring;Track and record phone calls;Rich self-service helpdesk;Advanced ticket workflows, rules and automations;Custom fields for tickets, chats and customers;Rich customer and organization profiles for CRM;Support for multiple plans;Manage ticket reply and resolution deadlines;Define business hours for accurate performance tracking;Automatic escalation rules ensures nothing slips through;Native mobile apps for iOS, Android, Windows and Blackberry;Mobile live chat with the Jabber gateway;100+ out-of-the-box helpdesk reports;Build custom reports with the Kayako Query Language;Schedule reports to be automatically delivered to your inbox;Multi-lingual customer support and localizations;Full control over the look and feel of the helpdesk;REST API, integrates with your apps and backend systems | Web-based; Open source; Helpdesk/Customer support system |
Statistics | |
GitHub Stars - | GitHub Stars 5.2K |
GitHub Forks - | GitHub Forks 885 |
Stacks 12 | Stacks 35 |
Followers 19 | Followers 64 |
Votes 23 | Votes 6 |
Pros & Cons | |
Pros
| Pros
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Integrations | |
| No integrations available | |
What are some alternatives to Kayako, Zammad?
Zendesk
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UserVoice
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Groove
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FreshDesk
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Vision Helpdesk
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Jitbit Helpdesk
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Gorgias
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Jira Service Desk
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