Chatra vs Groove

Overview

Groove

Stacks63

Followers49

Votes10

Chatra

Stacks3

Followers4

Votes0

Groove vs Chatra: What are the differences?

Developers describe Groove as "Everything you need to convert, support, and delight your customers". Build better customer experiences with Groove. On the other hand, Chatra is detailed as "A live chat messenger app that is designed to work smoothly with your company's website". This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Groove and Chatra can be categorized as "Help Desk" tools.

Some of the features offered by Groove are:

Mailboxes
Knowledge Base
Web widget

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

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CLI (Node.js)

Manual

Detailed Comparison

Groove	Chatra
Build better customer experiences with Groove	This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.
Mailboxes; Knowledge Base; Web widget; Live chat (Upcoming); Assignments; @mentions; Reports; Rules; API access; Teams; WhatsApp & SMS (Upcoming); Salesforce, HubSpot, Jira Integrations	Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates
Statistics
Stacks 63	Stacks 3
Followers 49	Followers 4
Votes 10	Votes 0
Pros & Cons
Pros 5 Easy setup 4 Affordably priced 1 One of the best user interfaces around	No community feedback yet
Integrations
Mailchimp GitHub Slack Jira Salesforce Sales Cloud Shopify Chargebee Trello Campaign Monitor Zapier	Slack Jira Twilio PagerDuty Intercom Shopify

What are some alternatives to Groove, Chatra?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.