Desk360 vs Fogbender
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback. | It makes it easy for you to work with customer teams, rather than just supporting each user independently. B2B companies with team dashboards can embed our messaging widget to offer off-the-shelf shared support channels to their users. |
9 communication channels; Ticket System; Next-Generation Inbox; Bulk Actions on Tickets; Quick Answers; Ticket Auto-Reply; Ticket Activity Logs; Email Templates; Ticket Management Between Teams; Private Notes; Email Notifications; Authorization Control; Reports on Agent Performance and Ticket Volume; Dashboard; Mobile SDK in 40 Languages; Callback Function; JIRA, Trello and Slack Integrations | Enable colleagues at the same customer company to help each other;
Decrease time-to-resolution, improve answer quality;
Increase user engagement, build relationships, foster communities “for free”, as a by-product of team-to-team support;
Unify Slack Shared Channels and catch-all contact form or live chat into a single system designed for B2B;
More productivity, less complexity;
Increase organic upsell opportunities;
Always know the identities of your champions, within each account;
Uncover the potential of conversational marketing to teams, not individuals |
Statistics | |
Stacks 3 | Stacks 1 |
Followers 4 | Followers 2 |
Votes 0 | Votes 0 |
Integrations | |
What are some alternatives to Desk360, Fogbender?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
