tawk.to vs Drift | What are the differences?

Overview

tawk.to

Stacks913

Followers87

Votes26

Drift

Stacks155

Followers99

Votes0

Drift vs Tawkto: What are the differences?

Drift: A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere; Tawkto: A free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page. tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page.

Drift and Tawkto belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by Drift are:

Know who your users are and what they are doing with live customer data
Segment in real-time with up to date data from your app or 3rd party integrations
Enhanced User and Company profiles

On the other hand, Tawkto provides the following key features:

custom widget
triggers
chat history

Formlabs, Kraut Computing, and Zenfulfillment are some of the popular companies that use Drift, whereas Tawkto is used by InApplet, Descola, and ChalkStreet. Drift has a broader approval, being mentioned in 32 company stacks & 9 developers stacks; compared to Tawkto, which is listed in 30 company stacks and 7 developer stacks.

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Detailed Comparison

tawk.to	Drift
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.	Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Custom widget;Triggers;Chat history;Shortcuts;Multiple agents;Aliases;Departments;Manage sites;Custom pages;Multi lingual;Desktop notifications;Sound settings;Attention bubble;Ban visitors	Know who your users are and what they are doing with live customer data;Segment in real-time with up to date data from your app or 3rd party integrations;Enhanced User and Company profiles;Email capture widget;Email and in-app messages (mobile & web);Auto-messages based on time or behavior;Messaging performance metrics;Event tracking;Open APIs, SDKs and webhooks
Statistics
Stacks 913	Stacks 155
Followers 87	Followers 99
Votes 26	Votes 0
Pros & Cons
Pros 10 Easy setup 9 Free 7 Real time	No community feedback yet
Integrations
WordPress Weebly OpenCart Magento Shopify PrestaShop Squarespace BigCommerce Wix Joomla!	Intercom WordPress Segment Twilio SendGrid Slack Mixpanel Zapier Mailchimp Shopify HubSpot

What are some alternatives to tawk.to, Drift?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

Chatwoot

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.