eDesk vs Zickt
Overview
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CLI (Node.js)
Manual
Detailed Comparison
The one-of-a-kind helpdesk purpose-built for eCommerce. It connects you, your customers and your marketplaces. | Zickt routes web chat, email, and form submissions into your Slack workspace. Your support team responds to customers directly from Slack with smart routing and team assignments. Unified inbox with full conversation history, custom fields, and real-time sync across devices. |
Lower support costs;
Scaleable for peak times and future growth;
Built specifically for eCommerce businesses;
Replaces multiple tools and logins with one secure solution;
Higher customer satisfaction;
Empowered staff are happier;
Better resource planning;
Improved team performance;
Handle busy periods easily;
Track ticket volumes & trends across all channels;
Reduce support training times drastically | live chat, unified inbox, email, web chat, teams, collaboration, knowledge base, slack integration, zapier integration |
Statistics | |
Stacks 2 | Stacks 0 |
Followers 2 | Followers 1 |
Votes 0 | Votes 1 |
Integrations | |
| No integrations available | |
What are some alternatives to eDesk, Zickt?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Respondly
Respondly provides the team with laser focus on what needs attention. Using Respondly results in informed, efficient, and coordinated conversations, saves on communication costs, and ultimately results in consumer delight.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Front
Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
