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Freshsales vs Salesforce Service Cloud: What are the differences?
Freshsales: A cloud-based customer relationship management solution *. It helps businesses across different industry verticals to manage their interactions with existing and potential customers. Key features include one-click phone, sales lead tracking, sales management, even tracking and more; *Salesforce Service Cloud:** A platform for customer service and support. It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Freshsales and Salesforce Service Cloud can be primarily classified as "CRM" tools.
Some of the features offered by Freshsales are:
- built-in phone
- activity capture
On the other hand, Salesforce Service Cloud provides the following key features:
- Lightning Service Console
- Case Management
- Workflow and Approvals
