SnapEngage vs LiveChat | What are the differences?

Overview

SnapEngage

Stacks13

Followers7

Votes1

LiveChat

Stacks770

Followers82

Votes1

LiveChat vs SnapEngage: What are the differences?

What is LiveChat? Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

What is SnapEngage? Live Chat For enterprising companies. SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

LiveChat and SnapEngage can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by LiveChat are:

Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

On the other hand, SnapEngage provides the following key features:

Multiple Widgets
Co-Browsing
Custom Data Mapping

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Detailed Comparison

SnapEngage	LiveChat
SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.	LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
Multiple Widgets;Co-Browsing;Custom Data Mapping;Hours of Operation;SSL Support;Advanced Security;Priority Tiers;IM Integrations: SnapEngage Client, Google Talk, Skype;Look and Feel Customization;White label;Multiple admins;Priority support	Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers);Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons);Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons);Reports & analytics (Chat reports, Tickets reports, Daily summary);Applications (Web and Desktop applications, Mobile applications);Ticketing system (Ticket sources, Private comments, Ticket reports);Getting feedback (Chat and Ticket ratings, Post-chat surveys);Visitors tracking (Gathering customer data,Visitor information filtering);API (Workflow automation, Webhooks, JavaScript API)
Statistics
Stacks 13	Stacks 770
Followers 7	Followers 82
Votes 1	Votes 1
Pros & Cons
Pros 1 Excellent chat solution, including "Call Me" feature	Pros 1 Nicely documented, powerful API
Integrations
CloudFlare Desk.com FreshDesk Instapage Segment Zendesk UserVoice Salesforce Sales Cloud Pivotal Tracker Basecamp	Desk.com Zapier HubSpot Campaign Monitor Weebly Segment Instapage Dropbox PrestaShop Joomla!

What are some alternatives to SnapEngage, LiveChat?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

Drift

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Chatwoot

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.