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Dynamics CRM vs Salesforce Service Cloud: What are the differences?
Dynamics CRM: A customer relationship management software *. It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it; *Salesforce Service Cloud:** A platform for customer service and support. It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Dynamics CRM and Salesforce Service Cloud belong to "CRM" category of the tech stack.
Some of the features offered by Dynamics CRM are:
- track sales leads
- deliver actionable data
- track marketing
On the other hand, Salesforce Service Cloud provides the following key features:
- Lightning Service Console
- Case Management
- Workflow and Approvals
