Need advice about which tool to choose?Ask the StackShare community!
Service-Now vs SupportBee: What are the differences?
What is Service-Now? A service management software. It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.
What is SupportBee? The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
Service-Now and SupportBee can be categorized as "Help Desk" tools.
