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ServiceNow.com

102
65
+ 1
0
Zendesk

5.9K
3K
+ 1
341
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Service-Now vs Zendesk: What are the differences?

What is Service-Now? A service management software. It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Service-Now and Zendesk can be primarily classified as "Help Desk" tools.

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Pros of ServiceNow.com
Pros of Zendesk
    Be the first to leave a pro
    • 132
      Centralizes our customer support
    • 70
      Many integrations
    • 58
      Easy to setup
    • 25
      Cheap
    • 25
      Simple
    • 11
      Clean
    • 6
      Customization
    • 4
      $1 Starter Pricing Plan
    • 4
      Woopra integration
    • 3
      Proactive Customer Support
    • 1
      Full of features
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 0
      Integrations

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    What is ServiceNow.com?

    It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

    What is Zendesk?

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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    What companies use ServiceNow.com?
    What companies use Zendesk?
    See which teams inside your own company are using ServiceNow.com or Zendesk.
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    What tools integrate with ServiceNow.com?
    What tools integrate with Zendesk?

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    What are some alternatives to ServiceNow.com and Zendesk?
    Microsoft Dynamics 365
    It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    UserVoice
    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    See all alternatives