Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

ServiceNow.com

144
107
+ 1
0
Zendesk

8.3K
4.8K
+ 1
353
Add tool

Service-Now vs Zendesk: What are the differences?

Introduction

1. Customization and flexibility:

Service-Now provides a more robust and highly customizable platform compared to Zendesk, allowing for more extensive customization of workflows, interfaces, and automation processes. Zendesk, on the other hand, offers a more user-friendly interface but lacks the level of customization that Service-Now provides.

2. Scope of functionalities:

Service-Now offers a broader range of IT service management functionalities, including asset management, incident management, change management, and more, making it a more comprehensive solution for larger organizations with complex IT processes. Zendesk, on the other hand, primarily focuses on customer support and ticket management, making it more suitable for small to medium-sized businesses with more straightforward support needs.

3. Integration capabilities:

Service-Now excels in integration capabilities, allowing seamless integration with a wide range of third-party tools, applications, and systems, making it an ideal choice for organizations with diverse IT environments. In contrast, Zendesk offers limited integration options, which can be a drawback for organizations requiring extensive integration with other tools and platforms.

4. Cost structure:

Service-Now tends to have a higher initial cost and licensing fees compared to Zendesk, making it more expensive for smaller businesses or startups with budget constraints. Zendesk, with its tiered pricing plans, offers more flexibility in terms of cost, making it a more budget-friendly option for businesses looking to scale gradually.

5. User interface and ease of use:

Zendesk is known for its user-friendly interface and intuitive design, making it easier for users to navigate and use the platform without extensive training or technical knowledge. Service-Now, while feature-rich, can be more complex and require more training for users to fully utilize all its functionalities effectively.

6. Scalability and enterprise-level support:

Service-Now is designed to handle complex IT environments and scale easily with the growth of an organization, making it a more suitable choice for large enterprises with extensive IT operations. Zendesk, while scalable to an extent, may not provide the same level of support and customization needed for enterprise-level organizations with advanced IT service management requirements.

In Summary, Service-Now offers greater customization, broader functionalities, and integration capabilities suited for large enterprises, while Zendesk provides a user-friendly interface, cost-effective pricing, and scalability for smaller businesses needing customer support solutions.

Manage your open source components, licenses, and vulnerabilities
Learn More
Pros of ServiceNow.com
Pros of Zendesk
    Be the first to leave a pro
    • 135
      Centralizes our customer support
    • 73
      Many integrations
    • 59
      Easy to setup
    • 26
      Simple
    • 26
      Cheap
    • 12
      Clean
    • 7
      Customization
    • 5
      $1 Starter Pricing Plan
    • 4
      Woopra integration
    • 3
      Proactive Customer Support
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 1
      Full of features
    • 0
      Integrations

    Sign up to add or upvote prosMake informed product decisions

    647
    122
    525
    63.4K
    471

    What is ServiceNow.com?

    It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

    What is Zendesk?

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use ServiceNow.com?
    What companies use Zendesk?
    Manage your open source components, licenses, and vulnerabilities
    Learn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with ServiceNow.com?
    What tools integrate with Zendesk?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to ServiceNow.com and Zendesk?
    Microsoft Dynamics 365
    It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    WordPress
    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
    Google AdSense
    It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.
    Mailchimp
    MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
    See all alternatives