Service-Now vs Zoho Desk: What are the differences?
Service-Now: A service management software. It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Service-Now and Zoho Desk can be primarily classified as "Help Desk" tools.