Sinch vs Twilio

Overview

Twilio

Stacks11.5K

Followers8.8K

Votes521

Sinch

Stacks40

Followers117

Votes32

Sinch vs Twilio: What are the differences?

Sinch and Twilio are both communication platform as a service (CPaaS) providers, offering APIs for integrating voice, video, and messaging functionality into applications. Let's explore the key differences between them.

Pricing Model: Sinch offers a flexible pricing model where you pay only for the services you use, allowing you to scale without any upfront commitments or hidden fees. In contrast, Twilio follows a usage-based pricing model, charging you based on the number of minutes, messages, and phone numbers you use, which may be cost-effective for smaller applications but can become more expensive as your requirements grow.
Voice and Video Quality: Sinch is renowned for its high-quality voice and video calling capabilities, providing crystal-clear communication experiences to users. On the other hand, although Twilio also offers voice and video services, some users have reported occasional issues with call quality, such as audio delays or choppy video streams.
Global Coverage and Reach: Sinch has a robust global network infrastructure that ensures wide-reaching coverage, enabling businesses to connect with customers worldwide effortlessly. Twilio also has a global presence, but Sinch operates in more countries and offers voice services in a larger number of regions, making it suitable for businesses with international operations.
Messaging Capabilities: Both Sinch and Twilio provide reliable messaging capabilities, allowing you to send SMS and MMS messages. However, Sinch offers additional features such as dynamic templates, rich media messaging (RMM), and conversational messaging, providing more advanced options for engaging with users and creating interactive experiences.
Support for SDKs: While both Sinch and Twilio offer software development kits (SDKs) for various programming languages and platforms, Sinch provides more extensive SDK support, including Android, iOS, JavaScript, .NET, and even Unity game development. This broader range of SDKs allows developers to integrate Sinch's services seamlessly into their applications across different environments.
Customer Support and SLAs: Sinch is known for providing excellent customer support, rapid response times, and service level agreements (SLAs) that guarantee high availability and reliability. Twilio also offers customer support, but some users have expressed dissatisfaction with response times and the lack of dedicated account management for smaller businesses.

In summary, Sinch offers a wide range of communication features, including SMS, voice calling, and video calling, with a focus on global reach and scalability. Twilio, on the other hand, is known for its developer-friendly APIs and extensive documentation, making it a popular choice for businesses of all sizes looking to enhance their communication capabilities.

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CLI (Node.js)

Manual

Advice on Twilio, Sinch

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Comments

Dainis

Marketing project manager at Colortime

Jan 31, 2020

Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

135k views135k

Comments

Detailed Comparison

Twilio	Sinch
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.	Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.
Phone- Phone Numbers API;Phone- Convert Text to Speech and Play Audio;Phone- Record Calls and Store Them;Phone- Create Conferences;Phone- API Queueing;Phone- Call Queues;Phone- Convert Speech to Text;Phone- Usage API;Phone- Status Callbacks and Logs;Phone- Global Reach;SMS- Supports Unicode;SMS- Message Queueing;SMS- Realtime API;SMS- Global Reach;SMS- Status Callbacks and Logs;SMS- Usage metering & API triggers;SMS- Voice Enabled Numbers;SMS- Short Codes;Two-factor authentication;Call tracking;Voice broadcasting;Cloud IVR;Mobile app distribution	iOS, Android and JavaScript SDK with support for REST;Voice calling and SMS at market leading prices;Enrich your apps with sticky features such as messaging and calling to increase user retention and engagement;Two-factor authentication and user verification for added security for your app and user base;24/7 in house monitoring to ensure your app has the best calling and messaging service possible;Simple at its core - with a few lines of code, any app can start calling and messaging across the world; Call over 220 countries - more than any other platform;Analytics and Reporting dashboard so you can review the performance of your calling and messaging apps;More Info? Email social@sinch.com
Statistics
Stacks 11.5K	Stacks 40
Followers 8.8K	Followers 117
Votes 521	Votes 32
Pros & Cons
Pros 148 Powerful, simple, and well documented api 88 RESTful API 66 Clear pricing 61 Great sms services 58 Low cost of entry Cons 4 Predictable pricing 2 Expensive	Pros 9 Super smooth SDK 8 Easy setup 6 Cross-platform (iOS, Android, Web) 5 Super voice quality 4 Great support Cons 2 Crashed in ios when make connection in vedio calling
Integrations
Google App Engine Bugsnag Zendesk Twilio SendGrid Parse	No integrations available

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SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

Nexmo

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Plivo

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ChannelizeIO

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Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

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ClickSend SMS

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Related Comparisons

Sinch vs Twilio: What are the differences?

Pricing Model: Sinch offers a flexible pricing model where you pay only for the services you use, allowing you to scale without any upfront commitments or hidden fees. In contrast, Twilio follows a usage-based pricing model, charging you based on the number of minutes, messages, and phone numbers you use, which may be cost-effective for smaller applications but can become more expensive as your requirements grow.
Voice and Video Quality: Sinch is renowned for its high-quality voice and video calling capabilities, providing crystal-clear communication experiences to users. On the other hand, although Twilio also offers voice and video services, some users have reported occasional issues with call quality, such as audio delays or choppy video streams.
Global Coverage and Reach: Sinch has a robust global network infrastructure that ensures wide-reaching coverage, enabling businesses to connect with customers worldwide effortlessly. Twilio also has a global presence, but Sinch operates in more countries and offers voice services in a larger number of regions, making it suitable for businesses with international operations.
Messaging Capabilities: Both Sinch and Twilio provide reliable messaging capabilities, allowing you to send SMS and MMS messages. However, Sinch offers additional features such as dynamic templates, rich media messaging (RMM), and conversational messaging, providing more advanced options for engaging with users and creating interactive experiences.
Support for SDKs: While both Sinch and Twilio offer software development kits (SDKs) for various programming languages and platforms, Sinch provides more extensive SDK support, including Android, iOS, JavaScript, .NET, and even Unity game development. This broader range of SDKs allows developers to integrate Sinch's services seamlessly into their applications across different environments.
Customer Support and SLAs: Sinch is known for providing excellent customer support, rapid response times, and service level agreements (SLAs) that guarantee high availability and reliability. Twilio also offers customer support, but some users have expressed dissatisfaction with response times and the lack of dedicated account management for smaller businesses.

Sinch vs Twilio

Overview