Alternatives to Chatwoot logo

Alternatives to Chatwoot

tawk.to, LiveChat, Olark, Zopim, and Drift are the most popular alternatives and competitors to Chatwoot.
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What is Chatwoot and what are its top alternatives?

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.
Chatwoot is a tool in the Customer Support Chat category of a tech stack.
Chatwoot is an open source tool with 11.3K GitHub stars and 1.3K GitHub forks. Here’s a link to Chatwoot's open source repository on GitHub

Top Alternatives to Chatwoot

  • tawk.to

    tawk.to

    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers. ...

  • LiveChat

    LiveChat

    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time. ...

  • Olark

    Olark

    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs. ...

  • Zopim

    Zopim

    Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design ...

  • Drift

    Drift

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...

  • Crisp

    Crisp

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...

  • Channels

    Channels

    It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point. ...

  • SnapEngage

    SnapEngage

    SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system. ...

Chatwoot alternatives & related posts

tawk.to logo

tawk.to

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Lets you monitor and chat with visitors on your website or from a free customizable page
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PROS OF TAWK.TO
  • 10
    Easy setup
  • 9
    Free
  • 7
    Real time
CONS OF TAWK.TO
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    LiveChat logo

    LiveChat

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    Powerful live chat software
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    PROS OF LIVECHAT
    • 1
      Nicely documented, powerful API
    CONS OF LIVECHAT
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      related LiveChat posts

      Olark logo

      Olark

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      Live chat with your customers for sales and support
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      PROS OF OLARK
      • 28
        Easy to communicate with customers
      • 14
        Simple setup
      • 11
        Good interface
      • 8
        Free
      • 4
        Chrome/Safari notifications about new messages
      • 2
        Gchat integration
      • 2
        Integrated Feedback
      • 1
        great support
      CONS OF OLARK
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        Zopim logo

        Zopim

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        Real-time customer satisfaction made simple
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        PROS OF ZOPIM
        • 18
          Real-time user chat
        • 7
          Free plan for startups
        • 3
          Simple setup
        CONS OF ZOPIM
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          Shared insights
          on
          ZopimZopimZendeskZendesk

          I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?

          See more
          Drift logo

          Drift

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          A messaging app that helps you grow your business.
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          PROS OF DRIFT
            Be the first to leave a pro
            CONS OF DRIFT
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              Crisp logo

              Crisp

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              Simple Customer service built for startups
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              PROS OF CRISP
              • 6
                Real-time visualization of clients
              • 4
                Instant chat
              • 4
                Auto-messaging
              • 2
                Mac app
              • 1
                Customer support
              • 1
                In-app messaging as well as email
              • 1
                Know who your users are
              • 1
                Direct chat with customers on your site
              • 1
                Usage tracking
              CONS OF CRISP
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                Kirill Shirinkin
                Cloud and DevOps Consultant at mkdev · | 5 upvotes · 116K views
                Shared insights
                on
                IntercomIntercomCrispCrisp
                at

                We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

                We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

                Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

                Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

                After doing a bit of research and looking for a better price-value ration we found Crisp.

                Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

                We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

                To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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                Channels logo

                Channels

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                Power up your customer service
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                PROS OF CHANNELS
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                  CONS OF CHANNELS
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                    SnapEngage logo

                    SnapEngage

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                    Live Chat For enterprising companies
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                    PROS OF SNAPENGAGE
                    • 1
                      Excellent chat solution, including "Call Me" feature
                    CONS OF SNAPENGAGE
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                      related SnapEngage posts