What is Chatwoot and what are its top alternatives?
Top Alternatives to Chatwoot
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers. ...
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time. ...
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs. ...
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design ...
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...
You don't need yet another chat client. Talk with your customers using your existing Slack service. ...
SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system. ...
Chatwoot alternatives & related posts
- Easy setup10
- Real time7
related tawk.to posts
- Nicely documented, powerful API1
related LiveChat posts
- Easy to communicate with customers28
- Simple setup14
- Good interface11
- Chrome/Safari notifications about new messages4
- Gchat integration2
- Integrated Feedback2
- great support1
related Olark posts
- Real-time user chat18
- Free plan for startups7
- Simple setup3
related Drift posts
- Real-time visualization of clients6
- Instant chat3
- Mac app2
- Direct chat with customers on your site1
- Know who your users are1
- Usage tracking1
- Customer support1
- In-app messaging as well as email1
related Crisp posts
We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.
We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.
Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.
Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.
After doing a bit of research and looking for a better price-value ration we found Crisp.
Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).
We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.
To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.
- Slack everywhere2