SparrowDesk: AI-first helpdesk software for modern customer support vs UserVoice

Overview

UserVoice

Stacks348

Followers129

Votes144

SparrowDesk

Stacks0

Followers1

Votes1

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SparrowDesk Customer Support

SparrowDesk: AI-first helpdesk software for modern customer support

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Detailed Comparison

UserVoice	SparrowDesk
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.	AI-driven helpdesk software that simplifies ticketing, auto-resolves 60% of customer queries, and helps teams deliver fast, efficient customer support.
Billed Monthy;Billed Annually;Feedback Forums;Support Tickets;Knowledge Base;Core Components;Frictionless Feedback;Categorized Feedback;Private Email Blasts;Merge Ideas;Custom Vote Limits;Idea Attachments;Custom Statuses;Private Forums;Domain Aliasing;Single Sign-On And Sso-Based Controls;SSL-Encrypted Forum Communication;Advanced Access Controls;Moderation And Content Controls;Instant Answers;Canned Responses;Inspector;Custom Rules;Custom Fields;Saved Searches;Support Queues;Custom Logo And Colors;Multi-Language Support;Custom HTML/CSS;White Labeling;Custom Terms Of Service;Google Analytics Integration;Export To Excel;Uservoice For iOS;Facebook Plugin	About Us, Contact Us, AI Agents, Live chat & messaging, AI Copilot
Statistics
Stacks 348	Stacks 0
Followers 129	Followers 1
Votes 144	Votes 1
Pros & Cons
Pros 40 Feedback tool 27 Easy setup 23 Free 15 Support tool 14 Knowledge Base Cons 1 Wish users could auth with our app instead of UserVoice	No community feedback yet
Integrations
Bugsnag Campfire CloudFlare Crittercism HipChat Segment SnapEngage StackMob Salesforce Sales Cloud Jira	No integrations available

What are some alternatives to UserVoice, SparrowDesk?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.