Across vs HelpDesk+

Overview

Across

Stacks2

Followers3

Votes0

HelpDesk+

Stacks12

Followers12

Votes0

Across vs HelpDesk+: What are the differences?

What is Across? Supercharge your customer experience in Slack. It allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels.

What is HelpDesk+? Jira service desk for Slack. It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

Across and HelpDesk+ can be categorized as "Slack" tools.

Some of the features offered by Across are:

Communicate with customers in one place
Automatically followup with customer facing tasks
Improve resolution times with reporting and analytics

On the other hand, HelpDesk+ provides the following key features:

Threaded conversations
View & Update Requests
Notifications for updates from anywhere

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CLI (Node.js)

Manual

Detailed Comparison

Across	HelpDesk+
It allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels.	It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
Communicate with customers in one place; Automatically followup with customer facing tasks; Improve resolution times with reporting and analytics; Seamlessly syncs with your stack	Threaded conversations; View & Update Requests; Notifications for updates from anywhere
Statistics
Stacks 2	Stacks 12
Followers 3	Followers 12
Votes 0	Votes 0
Integrations
GitHub Trello Jira Asana Zendesk Help Scout	Slack

What are some alternatives to Across, HelpDesk+?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.