Overview

Twilio

Stacks11.5K

Followers8.8K

Votes521

Bandwidth

Stacks25

Followers39

Votes0

Bandwidth vs Twilio: What are the differences?

Bandwidth and Twilio are both communication service providers, but they have key differences that set them apart from each other.

Pricing Model: Bandwidth offers a pay-as-you-go pricing model where customers only pay for what they use, making it a cost-effective option for businesses with fluctuating communication needs. In contrast, Twilio offers a metered pricing model where customers are charged based on the volume of usage, which can be beneficial for businesses with consistent communication demands.
API Complexity: Twilio has a more robust API with comprehensive documentation and a larger developer community, making it easier for users to integrate and customize their communication solutions. On the other hand, Bandwidth's API is simpler and more straightforward, suitable for users looking for a quick and easy setup without extensive customization options.
Global Reach: Twilio has a larger global reach with coverage in over 100 countries, making it an ideal choice for businesses with an international presence or customers. Bandwidth, while expanding its global footprint, has a more limited reach compared to Twilio, which could be a deciding factor for businesses requiring worldwide communication capabilities.
Quality of Service: Bandwidth owns and operates its own network infrastructure, allowing for better control over call quality and reliability. Twilio, on the other hand, relies on third-party carriers for network infrastructure, which can sometimes result in fluctuations in call quality and reliability for users.
Product Diversity: Twilio offers a wide range of communication products and services beyond voice calls and messaging, such as video, IoT, and authentication, catering to diverse communication needs. Bandwidth, while primarily focused on voice and messaging services, provides a stable and reliable solution for businesses looking to streamline their core communication channels.
Customer Support: Bandwidth is known for its responsive and knowledgeable customer support team that prioritizes customer satisfaction and timely issue resolution. Twilio also offers comprehensive customer support resources but may not always provide the same level of personalized assistance as Bandwidth, making it crucial for businesses to consider their support needs when choosing a provider.

In Summary, Bandwidth and Twilio offer distinct advantages in terms of pricing, API complexity, global reach, quality of service, product diversity, and customer support, catering to different communication requirements for businesses.

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Advice on Twilio, Bandwidth

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

189k views189k

Comments

Dainis

Marketing project manager at Colortime

Jan 31, 2020

Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

135k views135k

Comments

Detailed Comparison

Twilio	Bandwidth
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.	A Communications Platform as a Service company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own all-IP voice network.
Phone- Phone Numbers API;Phone- Convert Text to Speech and Play Audio;Phone- Record Calls and Store Them;Phone- Create Conferences;Phone- API Queueing;Phone- Call Queues;Phone- Convert Speech to Text;Phone- Usage API;Phone- Status Callbacks and Logs;Phone- Global Reach;SMS- Supports Unicode;SMS- Message Queueing;SMS- Realtime API;SMS- Global Reach;SMS- Status Callbacks and Logs;SMS- Usage metering & API triggers;SMS- Voice Enabled Numbers;SMS- Short Codes;Two-factor authentication;Call tracking;Voice broadcasting;Cloud IVR;Mobile app distribution	2FA (Two-Factor Authentication); Click to call or text; SMS Notifications & Alerts; Automated SMS Surveys; Real-time lead alerts; SMS Marketing & Promotions; Build an IVR System; High-volume messaging; Call Tracking; Automated customer surveys; Virtual/private phone numbers; Integrated 9-1-1 Access
Statistics
Stacks 11.5K	Stacks 25
Followers 8.8K	Followers 39
Votes 521	Votes 0
Pros & Cons
Pros 148 Powerful, simple, and well documented api 88 RESTful API 66 Clear pricing 61 Great sms services 58 Low cost of entry Cons 4 Predictable pricing 2 Expensive	No community feedback yet
Integrations
Google App Engine Bugsnag Zendesk Twilio SendGrid Parse	Ruby Node.js PHP Python C#

What are some alternatives to Twilio, Bandwidth?

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Plivo

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

ClickSend SMS

Send and receive SMS globally with the SMS gateway. Trust your business messaging with reliable, direct routes, and lightning fast message delivery.

MessageBird

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

BulkSMS

BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communication services. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

MessageMedia

It is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from PC, web, email or API.