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Advice on Bigpanda, OpsGenie, and PagerDuty
Michael Aldridge
Systems Engineer at BetterHelp · | 4 upvotes · 84.9K views
I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.
Replies (2)
Chris Riley
Software Architect at Fixate IO · | 3 upvotes · 38K views
Disclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.
Piyush Shrivastava
FrontEndDev at Transfin · | 2 upvotes · 25.9K views
I would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.
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Pros of OpsGenie
Pros of PagerDuty
Pros of Bigpanda
- User interface, easy setup, analytics, integrations7
- Consolidates many systems into one6
- Correlation engine2
- Quick setup1
Pros of OpsGenie
- Two-way slack integration8
- Solid scheduling and team management support5
- Strong API4
- Two-way nagios integration3
- Strong, easy, fast, fits3
- Complete Incident Response Orchestration Platform2
- Free tier2
Pros of PagerDuty
- Just works55
- Easy configuration23
- Awesome alerting hub14
- Fantastic Alert aggregation and on call management11
- User-customizable alerting modes9
- Awesome tool for alerting and monitoring. Love it4
- Most reliable out of the three and it isn't even close3
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- Expensive7
- Ugly UI3
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What is Bigpanda?
Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.
What is OpsGenie?
OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.
What is PagerDuty?
PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.
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Grafana
Grafana is a general purpose dashboard and graph composer. It's focused on providing rich ways to visualize time series metrics, mainly though graphs but supports other ways to visualize data through a pluggable panel architecture. It currently has rich support for for Graphite, InfluxDB and OpenTSDB. But supports other data sources via plugins.