Buffer vs Intercom vs Kayako
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. | Buffer helps you manage multiple social media accounts at once. Quickly schedule content from anywhere on the web, collaborate with team members, and analyze rich statistics on how your posts perform. | Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. |
Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks | Using Feedly and Buffer: Keep your Buffer full with amazing content at all times;Schedule retweets: Use Buffer to share other people’s tweets anytime;Followerwonk and Buffer: send your Tweets at the best time;Custom scheduling: Even more precise targeting for individual posts;Google+ and LinkedIn company pages: Now up to 8 different networks you can connect;Buffer inside Echofon: schedule updates without even leaving your Twitter client;Auto-complete: get the right username, every time;Post images and quotes: give your followers more variety;Analytics: see which posts are doing well to maximize your impact;Pocket and Buffer: Read when you want, share when you should | Support ticketing with email integration;Live chat widgets for your helpdesk and your website;Real-time visitor monitoring;Track and record phone calls;Rich self-service helpdesk;Advanced ticket workflows, rules and automations;Custom fields for tickets, chats and customers;Rich customer and organization profiles for CRM;Support for multiple plans;Manage ticket reply and resolution deadlines;Define business hours for accurate performance tracking;Automatic escalation rules ensures nothing slips through;Native mobile apps for iOS, Android, Windows and Blackberry;Mobile live chat with the Jabber gateway;100+ out-of-the-box helpdesk reports;Build custom reports with the Kayako Query Language;Schedule reports to be automatically delivered to your inbox;Multi-lingual customer support and localizations;Full control over the look and feel of the helpdesk;REST API, integrates with your apps and backend systems |
Statistics | ||
Stacks 6.7K | Stacks 832 | Stacks 12 |
Followers 3.2K | Followers 319 | Followers 19 |
Votes 604 | Votes 101 | Votes 23 |
Pros & Cons | ||
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Integrations | ||
| No integrations available | No integrations available | |
What are some alternatives to Intercom, Buffer, Kayako?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Customer.io
Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Pimcore
It is a software vendor for free and open-source customer experience management, digital asset management, product information management, multi-channel publishing and e-commerce software.
Social Champ
It is a social media management and scheduling automation software created to help users effectively manage all their social media-related operations, including post scheduling, performance analysis, and content management to mention some.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
