SnapEngage vs Chatwoot: What are the differences?
Developers describe SnapEngage as "Live Chat For enterprising companies". SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system. On the other hand, Chatwoot is detailed as "Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat". It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.
SnapEngage and Chatwoot can be primarily classified as "Customer Support Chat" tools.
Some of the features offered by SnapEngage are:
- Multiple Widgets
- Custom Data Mapping
On the other hand, Chatwoot provides the following key features:
- Real-time Reporting
- Automatic agent assignment
- Canned responses to reply to FAQs. Private notes to collaborate with your team mates. Resolve queries faster and be a productivity ninja.