Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Customer.io
Customer.io

230
42
+ 1
31
Intercom
Intercom

3.8K
1K
+ 1
588
Add tool

Customer.io vs Intercom: What are the differences?

What is Customer.io? Send email based on what people do (or don't do) on a web or mobile app. Send segmented newsletters without bugging developers. Change transactional emails without re-deploying your app. Create lifecycle emails to activate more customers.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Customer.io and Intercom belong to "Engagement/Lifecycle Marketing" category of the tech stack.

Some of the features offered by Customer.io are:

  • Segment in real-time with up to date data from your app. Email people who have spent at least $100 but haven't been back in a month.
  • Friendly editor lets anyone write emails
  • No lists to manage and you won't have to ask developers to export data for you.

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"Behavior based emails" is the top reason why over 13 developers like Customer.io, while over 160 developers mention "Know who your users are" as the leading cause for choosing Intercom.

According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Customer.io, which is listed in 185 company stacks and 3 developer stacks.

- No public GitHub repository available -
- No public GitHub repository available -

What is Customer.io?

Send segmented newsletters without bugging developers. Change transactional emails without re-deploying your app. Create lifecycle emails to activate more customers

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Customer.io?
Why do developers choose Intercom?

Sign up to add, upvote and see more prosMake informed product decisions

    Be the first to leave a con
    What companies use Customer.io?
    What companies use Intercom?

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Customer.io?
    What tools integrate with Intercom?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to Customer.io and Intercom?
    Mixpanel
    Mixpanel is an advanced analytics service that helps improve web and mobile applications by tracking how users interact & engage with them.
    Android SDK
    Android provides a rich application framework that allows you to build innovative apps and games for mobile devices in a Java language environment.
    iOS
    It is the operating system that presently powers many of the mobile devices, including the iPhone, iPad, and iPod Touch. It is designed to make your iPhone and iPad experience even faster, more responsive, and more delightful.
    Freshchat
    Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
    Pimcore
    It is a software vendor for free and open-source customer experience management, digital asset management, product information management, multi-channel publishing and e-commerce software.
    See all alternatives
    Decisions about Customer.io and Intercom
    Julien DeFrance
    Julien DeFrance
    Principal Software Engineer at Tophatter · | 2 upvotes · 11.1K views
    atSmartZipSmartZip
    Intercom
    Intercom
    Zapier
    Zapier
    Segment
    Segment
    AutopilotHQ
    AutopilotHQ

    Achieving #MarketingAutomation using AutopilotHQ

    Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

    Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

    Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

    See more
    Interest over time
    Reviews of Customer.io and Intercom
    Avatar of adjunct
    Rollout.io
    Review ofIntercomIntercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use Customer.io and Intercom
    Avatar of Tim Lucas
    Tim Lucas uses IntercomIntercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Avatar of Badge List
    Badge List uses IntercomIntercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Avatar of Cyril Duchon-Doris
    Cyril Duchon-Doris uses IntercomIntercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Avatar of Lyndon Wong
    Lyndon Wong uses IntercomIntercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    Avatar of AmericanBibleSociety
    AmericanBibleSociety uses Customer.ioCustomer.io

    [Not currently used] We had hopes to employ this product as it has some very cool features.

    Avatar of BrightMachine
    BrightMachine uses IntercomIntercom

    Used by our clients to track what their users are doing, and for proactive support.

    How much does Customer.io cost?
    How much does Intercom cost?