Drift vs LiveChat vs Tawkto
Overview
Detailed Comparison
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time. | It is a live chat support & messaging application that focuses on successful communication between businesses and their customers. | Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. |
Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers);Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons);Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons);Reports & analytics (Chat reports, Tickets reports, Daily summary);Applications (Web and Desktop applications, Mobile applications);Ticketing system (Ticket sources, Private comments, Ticket reports);Getting feedback (Chat and Ticket ratings, Post-chat surveys);Visitors tracking (Gathering customer data,Visitor information filtering);API (Workflow automation, Webhooks, JavaScript API)
| Custom widget;Triggers;Chat history;Shortcuts;Multiple agents;Aliases;Departments;Manage sites;Custom pages;Multi lingual;Desktop notifications;Sound settings;Attention bubble;Ban visitors | Know who your users are and what they are doing with live customer data;Segment in real-time with up to date data from your app or 3rd party integrations;Enhanced User and Company profiles;Email capture widget;Email and in-app messages (mobile & web);Auto-messages based on time or behavior;Messaging performance metrics;Event tracking;Open APIs, SDKs and webhooks |
Statistics | ||
Stacks 770 | Stacks 913 | Stacks 155 |
Followers 82 | Followers 87 | Followers 99 |
Votes 1 | Votes 26 | Votes 0 |
Pros & Cons | ||
Pros
| Pros
| No community feedback yet |
Integrations | ||
What are some alternatives to LiveChat, tawk.to, Drift?
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Chatlio
You don't need yet another chat client. Talk with your customers using your existing Slack service.
SnapEngage
SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.
Chaport
Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.
Chatwoot
It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.
Channels
It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.
Slaask
Slaask enables you to set up a dedicated live chat channel on your Slack.
Clickatell
It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.
