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Freshservice vs Jira: What are the differences?
<p>When choosing between Freshservice and Jira for your project management needs, it's important to understand the key differences between the two platforms.</p>
1. <strong>Customization:</strong> Freshservice offers more out-of-the-box features, while Jira allows for more customization to tailor the platform to specific needs.
2. <strong>Integrations:</strong> Jira has a wide range of integrations with other tools and services, while Freshservice may have limitations in this area.
3. <strong>User Interface:</strong> Freshservice is known for its user-friendly interface, making it easier for new users to adapt, whereas Jira may have a steeper learning curve.
4. <strong>Cost:</strong> Freshservice tends to be more cost-effective for smaller teams or businesses, while Jira can become more expensive as the user base grows.
5. <strong>Workflow Management:</strong> Jira is highly customizable in terms of workflow management, allowing for intricate process setups, whereas Freshservice may have limitations in this aspect.
6. <strong>Reporting and Analytics:</strong> Jira provides more robust reporting and analytics features, allowing for in-depth insights and performance tracking, while Freshservice may offer more basic options in this area.
In Summary, when deciding between Freshservice and Jira, consider factors such as customization, integrations, user interface, cost, workflow management, and reporting capabilities to determine which platform best suits your project management needs.
Decisions about Freshservice and Jira
Jakub Olan
Node.js Software Engineer · | 4 upvotes · 312.8K views
YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.
Manage your open source components, licenses, and vulnerabilities
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Pros of Jira
Pros of Freshservice
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Pros of Jira
- Powerful310
- Flexible254
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use58
- Run on your own53
- Great customization39
- Easy Workflow Configuration39
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Confluence6
- Complicated6
- Sentry Issues Integration3
- It's awesome2
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Cons of Freshservice
Cons of Jira
Cons of Freshservice
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Cons of Jira
- Rather expensive8
- Large memory requirement5
- Slow2
- Cloud or Datacenter only1
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What is Freshservice?
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
What is Jira?
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
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What companies use Freshservice?
What companies use Jira?
What companies use Freshservice?
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What tools integrate with Freshservice?
What tools integrate with Jira?
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What are some alternatives to Freshservice and Jira?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Solarwinds
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.