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FullStory vs Prodsight: What are the differences?
What is FullStory? Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.
What is Prodsight? Customer feedback insights with zero tagging. It automatically tags your customer conversations and analyzes them for sentiment so you can identify the most important issues and improve your product. It directly integrates and aggregates customers feedback from popular tools and services like Intercom, Zendesk, App Store, Play Store, Trustpilot, Zapier and many others.
FullStory and Prodsight can be primarily classified as "User Feedback as a Service" tools.
Some of the features offered by FullStory are:
- Session Playback
- Cobrowsing
- Event search
On the other hand, Prodsight provides the following key features:
- Text Analytics
- Automated Feedback Tagging
- Sentiment Analysis
Pros of FullStory
- See full user sessions8
- "Skip inactivity" during playback5
- Playback console errors as they happen5
- Speed up playback5
- Easy integration through Segment3
- Segment users based on actions3
- User event stream3
- CRAZY expensive after free plan1
Pros of Prodsight
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Cons of FullStory
- Expensive2
- If you're using it via Segment, it's all or nothing1
- We'll never get through all the sessions recorded1
- Doesn't integrate with our exception monitoring1
Cons of Prodsight
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What is FullStory?
What is Prodsight?
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What companies use FullStory?
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What tools integrate with FullStory?
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