HelpDesk+ vs Pulse for Slack
Overview
Share your Stack
Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.
CLI (Node.js)
Manual
Detailed Comparison
It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type. | It automatically updates your Slack status to signal your true availability, reduce interruptions, increase collaboration, or however you choose to configure it. It keeps you in control while completely changing the workplace experience. |
Threaded conversations; View & Update Requests; Notifications for updates from anywhere | Let your teammates know when it’s best to connect with you, automatically; Sets expectations for teammates about when you're working outside of set office hours, if your day is busy, when you’ll likely be next available, and more; Show in your status when you're 'in a meeting' — it works with any major conferencing provider;
Automatically detects and displays when you’re in a focused state of work using AI — so your daily workflow has fewer distractions ;
Can connect to dozens of popular apps to share the mode of work you’re in;
Offers deeper integrations to Jira, Google Drive, Jira, and more, which allow you to share the file names of the apps you’re working on or recently worked on for increased team awareness and to signal ideal moments of collaboration ;
Pulse helper app (GetPulse) for Mac and Windows lets you control all of your integrated business app statuses right from your desktop—so it’s easy to keep status accurate across your entire stack |
Statistics | |
Stacks 12 | Stacks 0 |
Followers 12 | Followers 0 |
Votes 0 | Votes 0 |
Integrations | |
What are some alternatives to HelpDesk+, Pulse for Slack?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
