Need advice about which tool to choose?Ask the StackShare community!
SupportFu vs IBM Control Desk: What are the differences?
Developers describe SupportFu as "The easiest way to scale personalized customer support". SupportFu is a fully hosted solution to manage email and twitter based customer support. On the other hand, IBM Control Desk is detailed as "It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures". It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.
SupportFu and IBM Control Desk belong to "Help Desk" category of the tech stack.
Some of the features offered by SupportFu are:
- Universal Inbox
- Ticket Management
- Productivity Tools
On the other hand, IBM Control Desk provides the following key features:
- Manage IT, operational assets
- Create software app store
- Analyze change impacts
