Insightly vs Salesforce Service Cloud: What are the differences?
What is Insightly? The leading small business CRM and project management web app. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, Insightly is the leading small business CRM.
What is Salesforce Service Cloud? A platform for customer service and support. It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Insightly and Salesforce Service Cloud can be primarily classified as "CRM" tools.
Some of the features offered by Insightly are:
- Flexible Calendaring and Events
- Automatic Address Book
- Notes and Comments
On the other hand, Salesforce Service Cloud provides the following key features:
- Lightning Service Console
- Case Management
- Workflow and Approvals